Service Quality in a Chain-operated Steakhouse Allan Yen-Lun Su, Ph.D. E-mail: allansu@cc.nkhc.edu.tw Department of Baking Technlogy and Management, Kaohsiung Hospitality College Abstract This study attempts to measure customers’ perceptions of service quality in a chain-operated steakhouse using a modified version of the DINESERV instrument (Stevens, Knuston, and Patton, 1995). All five dimensions of service quality, being tangibles, reliability, responsiveness, assurance, and empathy
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Factors considered by incoming college students in pursuing a career in the hospitality industry CHAPTER 1 INTRODUCTION Our country suffers from crisis such as socioeconomic crisis, political crisis, and as well as financial crisis which is greatly affected by global economic crisis. Despite of this entire crisis Filipinos are imaginative, creative and courageous to surpass the obstacles in everyday life. Even though there are some companies affected by these crisis which they are force to
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International Journal of Hospitality Management 29 (2010) 720–728 Contents lists available at ScienceDirect International Journal of Hospitality Management journal homepage: www.elsevier.com/locate/ijhosman Does workplace fun matter? Developing a useable typology of workplace fun in a qualitative study Simon C.H. Chan ∗ Department of Management and Marketing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong a r t i c l e Keywords: Workplace fun Useable typology Qualitative
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2013, Hospitality Industry encourage students to be a part of them as they face the economy with their growing and developing industry modernized lodging establishments and newly ways of serving customers are the stepping stone of the said industry. And as one of the major contributor of the 5 star Hotel Manila in Alabang believes that the “Time is ripe for a tourism booms in the Philippines.” Hoteliers promotes Philippines as the number one Hospitality Industry
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to enable a perceptive of the connection between hospitality industry & its stakeholders. After introducing the stakeholder, a detailed & diverse.definition of the hospitality industry & tourism will be discussed. Following this, why it is necessary for firms to manage its stakeholders will be discussed. After that we will discuss the stakeholder relationship management & the stakeholder theories & how these theories are applied in the hospitality industry. After discussing about the identification
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LOVELY PROFESSIONAL UNIVERSITY Form/LPUO/AP-3 (The format to be used for Planning the academic activities other than Lecturers/Tutorial/Practical like Assignments, Case study, Presentation, Quiz, Projects, Class tests, industrial visits, teaching practice, court visits etc. to be undertaken as a part of the continuous assessment for the Course) Home Work No. 02 Lovely School of Business Department of Management Name of the faculty member: Aashish Sharma Course No:
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key roles is at the core of succession planning. This research paper has been devoted to the analysis of succession planning in the field of human resource management. In addition, it would also highlight the issue of succession planning in the hospitality industry. This research shall therefore be divided into the following sections: first, introduction; second, succession planning: an overview; third: the practice and
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The state of sustainability in the hospitality industry and what the future holds Akram Abubaker HADM 3310 Th 430 Over the past decade, the hotel industry is trying to find ways to become more socially and environmentally acceptable. Hotels alone take up about 5 billion square feet of space and with over 5 million guest rooms. Along with that, they accumulate about $5 billion in energy usage. With people using it for leisure or business trips, they can help contribute to the environment
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not corrected. In the hospitality and tourism industry my plan is to eventually manage a real estate agency in hospitality. With the internship that I have at Berkshire Hathaway HomeServices this semester has taught me an incredible amount of useful information about the business. I am extremely grateful for the opportunity to learn more about the hospitality industry from the real estate view. My plan to get to the management department in the real estate in hospitality would to start off by
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Genting Bhd Company Profile Publication Date: 22 May 2007 www.datamonitor.com Datamonitor USA 245 5th Avenue 4th Floor New York, NY 10016 USA Datamonitor Europe Charles House 108-110 Finchley Road London NW3 5JJ United Kingdom Datamonitor Germany Kastor & Pollux Platz der Einheit 1 60327 Frankfurt Deutschland Datamonitor Hong Kong 2802-2803 Admiralty Centre Tower 1 18 Harcourt Road Hong Kong t:+1 212 686 7400 f:+1 212 686 2626 e:usinfo@datamonitor.com t:+44
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