possible without their help. Acknowledgement Chapter 1 Introduction Chapter 2 Background of Alendo hotel Chapter 3 Activities recommended at the Reception Chapter 4 Reservations Procedures Chapter 5Basic equipment and procedures at the reception Chapter 6 Etiquette of front office personnel Chapter 7 Recommendations Chapter 8 Conclusion references INTRODUCTION The mere mention of the word hotel conjures up exciting images of a busy lobby filled with international dignitaries, celebrities, community
Words: 3973 - Pages: 16
York TOURISM AND SUSTAINABLE DEVELOPMENT THE GLOBAL IMPORTANCE OF TOURISM Background Paper #1 Prepared by the World Travel and Tourism Organization and International Hotel and Restaurant Association The Global Importance of Tourism prepared by the World Travel & Tourism Council and International Hotel & Restaurant Association A. Introduction Creating jobs and wealth 1. Travel & Tourism is the world’s largest industry and creator of jobs across national and regional economies. WTTC/WEFA
Words: 6841 - Pages: 28
GUILDHALL COLLEGE BTECH HND IN TRAVEL AND TOURISM MANAGEMENT UNIT-13: HOSPITALITY MANAGEMENT THE LECTURER NAME: MOHAMMAD AKHTAR NOORANI STUDENT NAME: STUDENT ID: Intercontinental Park Lane London [pic] Tourism is vital to the economies of most countries worldwide (Abrahams, 2006).Trends in global tourism have shifted remarkably over the last decade. Information technology supports the increased sophistication of travellers (Chen and Sheldon 1997), who seek greater
Words: 2940 - Pages: 12
International franchising is often regarded as a low-risk foreign market entry strategy. Does this view fully reflect the attraction of international franchising as a market entry mode? International trade is booming and the world is shrinking rapidly due to faster communication, transportation, and financial flows. Today’s business environment is undergoing fundermental transformation as a result of globalization (Kotler & Armstrong, 2001). According to Hodgetts and Luthans (2003), “globalization
Words: 3940 - Pages: 16
TITLE: MARKETING MIX OF THE MANILA HOTEL SUBMITTED BY: 施天仁 Zyril Christian Cruz 2008290005 饭馆082 THESIS SUPERVISOR: Gu Huimin LOCATION OF RESEARCH: MANILA HOTEL TABLE OF CONTENTS CHAPTER I. INTRODUCTION BACKGROUND OF THE STUDY CONCEPTUAL FRAMEWORK THEORETICAL II. REVIEW OF RELATED LITERATURE RELATED LITERATURE LOCAL/FOREIGN RELATED
Words: 6501 - Pages: 27
European Hotel Specialist! English Euro (EUR) Travel Videos | Travel News | My Booking | Customer Service Home United Kingdom London Tommy Miahs Raj Hotel Tommy Miahs Raj Hotel 366 Essex Road, N1 3PD LondonPhotos Location. Tommy Miahs Raj Hotel is located in London, close to Geffrye Museum, St. Paul's Cathedral, and Tower of London. Nearby points of interest also include Trafalgar Square and Emirates Stadium. Hotel Features. Tommy Miahs Raj Hotel's restaurant serves breakfast
Words: 1287 - Pages: 6
and hotel industry. Though, in Bangladesh the amount of manpower in hotel industry is not that much high with the comparison of the developed country. But in the near future this industry has a bright future in Bangladesh because of the charming natural beauty, lots of historical places and the largest sea beach of the world. The first part is about the Introduction of Hotel Sea Crown. For an expanding economy, a developed & efficient tourism Hotel is important. Bangladesh Resort and Hotel Limited
Words: 9854 - Pages: 40
SES’s- GOI- FACULTY OF MANAGEMENT Course: MMS, Semester (II) Examination: Final Examination- 2013 Subject: Management Information System Date: 22/04/2013 Time: 2 hrs Maximum Marks: 30 Instructions: 1. Before starting to write the examination, make sure that it is complete and that there are no printing defects. This examination paper consists of 6 pages. There are 5 questions each of 6 marks, for a total of30 marks. 2. Read the questions carefully
Words: 1121 - Pages: 5
Providing Quality Service Strayer University Quality Service Assurance HTM150 Dr. Cecily Anthony August 23, 2014 In the hospitality world quality service is the key difference between good, bad, and indifferent hospitality companies. When you have good customer service people will come back, bad customer service will drive people away and keep the company from attracting new guests. What a company can do is devise a guest strategy that gets the guests involved (Lewis, 2004). Some ways
Words: 1689 - Pages: 7
Internal Business Arrangements Student Name Institutional Affiliation 6. This part focuses on the internal arrangements within the individual businesses you have Investigated — how they organize their businesses to implement their business strategies. Use Porter’s Value Chain Analysis Model to analyze organizations in the industry. The aim here is to explain how different businesses organize their processes to achieve their organizational objectives. You should choose to concentrate
Words: 2685 - Pages: 11
