Costa Concordia Anatomy of an organisational accident Capt. Antonio Di Lieto PhD candidate at the Australian Maritime College, University of Tasmania adilieto@amc.edu.au The views and opinions expressed on this paper are solely those of the original author. These views and opinions do not necessarily represent those of persons or organisations involved, and/or any/all contributors to this site. ABSTRACT th This paper analyses the grounding that occurred on the 13 of January 2012 to the
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Chapter 2 Goods, Products and Services Glenn Parry, Linda Newnes, and Xiaoxi Huang 2.1 Introduction Defining terminology is a useful starting point when reading or writing on the subject of service to prevent any confusion or assumptions that we all understand the terms to mean the same thing. So, what do we mean by goods, products and services? This is a book about service, but what is a ‘service’ and how is it different to ‘goods’ or ‘products’? Whilst most people intuitively know
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The right of Jim Blythe to be identified as the author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988. All rights reserved No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owner. Requests for permission should be addressed to the publisher. The author and publisher
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material and Urban Waste Management with a special focus on producing power from waste, biochemical conversion, waste water use, sewage utilization and recycling options wherever possible and others; (iii) Better urban planning and modal shift to public transport to ensure efficient and convenient public transport. In addition, the Mission will address the need to adapt to future climate change by improving the resilience of infrastructure, community based disaster management, and measures for improving
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Project Report on Advertising Agency Table of Content ADVERTISING........................................................................................................................................3 INDUSTRY SNAPSHOT..................................................................................................................................4 NATURE OF THE INDUSTRY..........................................................................................................................5
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supervision. | Injury, death. | Pupils. | * Ensure supervising staff competent and understand their roles. * Sufficient supervision * Plan and use suitable group control measures (for example, buddy systems, large groups split in small groups each with named leaders, identification system). * Discuss itinerary and arrangements with pupils. * Briefing to
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Lean Six Sigma program has its roots in a corporate method of eliminating wasted time, money and material. Lean Six Sigma integrates two independently developed improvement tools: Lean and Six Sigma. Lean is an outgrowth of the Toyota production system, and focuses on increasing efficiency and reducing cycle time by the elimination of waste. Six Sigma was developed by Motorola beginning in the 1970s as an approach to improving quality and effectiveness through statistical control. Its roots go back
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CHAPTER 1 THE PROBLEM AND ITS SCOPE INTRODUCTION Rationale of the study One of the great challenges of progressing cities in the Philippines is the need to preserve and conserve its heritage. Cebu is one of the known cities that posseses a rich culture and historical landmarks that serves as a potent symbol of National Identity has faced the same challenges. With the emergence of commercial buildings and growth of population in the City, the maintenance and conservation of Heritage is more
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all of the following EXCEPT ________. a. potential product b. augmented product c. core benefit d. basic product e. product usage/purpose Answer: e Page: 372 Level of difficulty: Medium 5. The five product levels constitute a ________. At each level more customer value is added. a. customer augmented product b. customer consumption system c. customer value hierarchy d. customer perceived value e. customer hierarchy Answer: c Page: 372
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Blekinge Institute of Technology School of Management Master Thesis M.Sc. in Business Administration The Use of Promotional Activities in the Tourism Industry: The Case of Bangladesh [pic] By Md. Jakir Hossain Dr. Klaus Solberg Søilen ID # 670504-P777 Academic Supervisor E-mail: mjho05@student.bth.se hossainj67@yahoo.com Date: 07 June, 2006 Abstract This thesis is an attempt to investigate how the use of promotional activities can help to develop the tourism
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