possible without their help. Acknowledgement Chapter 1 Introduction Chapter 2 Background of Alendo hotel Chapter 3 Activities recommended at the Reception Chapter 4 Reservations Procedures Chapter 5Basic equipment and procedures at the reception Chapter 6 Etiquette of front office personnel Chapter 7 Recommendations Chapter 8 Conclusion references INTRODUCTION The mere mention of the word hotel conjures up exciting images of a busy lobby filled with international dignitaries, celebrities, community
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now, men all around the world have been using the services of hotels. For leisure or business, with family or friends, for a night or two weeks, it is getting more and more common to stay at a hotel and the hospitality industry is constantly expanding. New concepts are invented, new target markets are exploited… there are always new ways to achieve guest satisfaction while making money. However, these hotels do not all offer the same level of service and to differentiate their level of luxury, the
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comfort of our guests is our highest mission. We pledge to provide the best service and facilities for our guests who will always enjoy a warm, relaxed yet refined ambience. The Ritz-Carlton experience enlivens the senses, instils well-being, and fulfills even the unexpressed wishes and needs of our guests. THE RITZ-CARLTON MOTTO "We are Ladies and Gentlemen serving Ladies and Gentlemen." Practice teamwork and "lateral service" (i.e., employee-to-employee contact) to create a positive work environment
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model A business model describes how an organization creates, delivers and captures value. With this in mind the core components of Priceline’s business model are based around their pioneered and patented reverse auction pricing model which is a unique offering within the travel market place. This innovative model allows consumers to purchase travel services at a discounted prices by trading off brand and features. They are also used revenue model that means How will you earn money generate profile
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Global Footprint Group 1 Bhuvan Bajaj Karan Bahl Raki Jain Trivikram Apte Vinayak Pareek Yan Yan Huang House of Tata – Acquiring a Global Footprint Executive Summary What and how did TATA emerge as a Multi Brand? Founded in 1868 by Jamshetji N. Tata as a trading firm Textiles in 1874 India’s first luxury hotel in 1903 First private steel company in 1907 First airline in 1932 First software firm in 1968 Liberalization of the Indian Economy and the changes that it brought to TATA’s way of doing
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| |Mr. Samaras Giannis | November, 2011. Content: 1. Financial crisis in Tourism- Introduction 2 2. How the crisis affects tourism 3 3. A Strategic Approach for the Global Tourism Industry to Overcome the Global Economic Crisis: A 10-Point Plan for Tourism Recovery 5 4. Money-saving trends in tourism 6 5. References 9 1. Financial
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additional work to the presentation that has already been covered in learning outcome L 1.1 and L1.2. The purpose of this report is to show a universal view of the diverse types of accommodation options that are available for potential customers of hotels or any other hospitality industry. In this report I will be looking at the requirements needed for recruitment in different industries of hospitality also I will be debating job roles, responsibilities and the correct qualifications which is needed
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Marketing & Promotions / Condado Branch Manager (hospitality) Responsibilities; • Responsible for overseeing and leading the work of the employees in the marketing, promotions & events departments. • Plan and maintain work systems, procedures, and policies that enable and encourage the optimum performance of the employees and other resources within the department. • Develop marketing
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internet on hotels and airlines 6 P2.1: Double-entry book-keeping 6 P2.2: Calculattion and account for VAT on purchases and Sales 7 P2.3: Cash receipts, cash payments and bank reconciliation 8 P3.1: How a trial balance is constructed 8 P3.2: Trial balance along with adjustments used to prepare fianl accounts 9 P4.1: Sources of finance available to a business 9 P4.2: Reasons and the process of budgetary control 10 P4.3: How to prepare
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Next, the process of market targeting and the different approaches a company can take are discussed. These include undifferentiated, differentiated, and concentrated marketing. The chapter concludes by covering market positioning strategy and how companies can position their products for the best competitive advantage. CHAPTER OBJECTIVES Students should be able to: 1. Explain market segmentation, and identify several possible bases for segmenting consumer markets, business markets
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