ABSTRACT This project is based on “BPO INDUSTRY IN INDIA”. Business Process Outsourcing is the delegation of one or more of the business processes to an external provider, which in turn owns, manages and controls the selected processes based on some specific standards. It was started in India in early 1980’s by the British Airways who set-up their captive unit in Delhi. BPO in India starts with low-end data entry processes, but now it moves up the value chain and deals in core business
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School of Management and Entrepreneurship Gautam Budh Nagar, U.P., 201314 Case 1: Alia Problem: Should Alia fire Kate as directed by Sallu Mia? Stakeholders * Alia * Sallu Mia * Kate * Other employees in NCR division * HR department Smell Test What if this report gets published in newspaper or gets out? This will certainly effect the brand image of the company, possibly action will be taken against Alia if firing Kate on wrong grounds against the code of ethics. (Assumption:
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1.1 Introduction One of the leading IT services companies, L&T Infotech., is a well established company. It is an Indian company which always maintained the highest international standards of excellence through quality, technology and innovation. The company has an ISO 9001-2001 certification and has high profile clients such as like Chevron, Free scale, Hitachi, Sanyo and Lafarge, among others. L&T Infotech is a global IT services and solutions provider. It provides the winning edge
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Project Report TOPIC: “REMOTE IT Infrastructure Management ” 1. Abstract The recently launched NASSCOM-McKinsey Report 2006 yet again reaffirmed views of the global gurus that Remote Infrastructure Management (RIM) Services are all set to become the next star of the Indian IT Industry. It clearly states that “going forward, the more traditional IT outsourcing service lines such as hardware and software maintenance, network administration and help desk services will account for 45 per cent
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people. Leadership Lessons from India by Peter Cappelli, Harbir Singh, Jitendra V. Singh, and Michael Useem COPYRIGHT © 2010 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED. Vineet Nayar, CEO of the Indian IT services giant HCL, likes to rock the boat. Asked what he wished his greatest legacy to be in five years, Nayar responded without missing a beat: “That I have destroyed the office of the CEO.” He led the charge that
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GUARANTEED Returns on your Investment [pic] [pic] | |19. |Planning for Post |(( | | | | |Retirement Life | | | |1. |My Role in Improving
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Cracking the Growth Code in IT-BPO Mergers As the market matures, consolidation can be the key to growth. Most IT-BPO companies in India have a focused M&A strategy to build growth momentum. But what will it take for these strategies to pay off? Cracking the Growth Code in IT-BPO Mergers 1 India has been the world’s dominant destination for information technology (IT) and business process outsourcing (BPO) services. However, as the market matures the industry has experienced a slowdown
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Features 3.4 Business Intelligence Features 3.5 Security Features 4. Oracle EBS user list 5. Oracle EBS success stories 5.1 Home Box Office (HBO) 5.2 Mallcom limited 5.3 AT&T INC. 5.4 Facebook 5.5 HCL 1.1 ORACLE EBS Oracle's E-Business Suite (also known as Applications/Apps or EB-Suite/EBS) consists of a collection of enterprise resource planning (ERP), customer relationship management(CRM), and supply-chain management (SCM) computer
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Talent Management project On Competency modeling in IT industry Guided By: Submitted By: (DR. GANESH SINGH) Faraz Khan Kanika Sharma Pratibha Yadav Rahul Pandey
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CUSTOMER IS THE KING 1.0 Introduction According to Ratan Tata, Chairman of Tata Group, we should be treating the customer in the same way that we would want to be treated as customers. As per his say, In today's world, what customers are looking for, I believe, are products that suit their purpose best in terms of price, features, quality and appearance. They expect to be treated as kings and to receive sales and service support for products like vehicles and air-conditioners. They expect to receive
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