Chapter 1 Competing with Operations Foundations of Operations Management, Ritzman & Krajewski © What Is a Process? • Process – Activities that transform inputs, add value and generate output(s) • Examples: – Manufacturing process • Furniture manufacturing: cutting or staining wood – Non-Manufacturing Process • Checking in passengers Foundations of Operations Management, Ritzman & Krajewski © 1-2 Processes & Operations Internal and external customers Inputs • • • • •
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elaborating the basic understanding of contemporary management functions and employer-employee relationships according to Taylor’s ideas. There are both merits and demerits in Taylor’s thoughts. Any theory must conform to the practise, especially the fast developing economy. Therefore I feel a good management and employer-employee relationship must accord with fact rather than tradition. 1 Contemporary management functions With the development of management system, it makes people to realize that the
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There were several reasons for the Company’s exponential growth. First and foremost, the brothers valued hard work. They each worked ten to twelve hours per day, even in the latter stages of their careers. Consequently, their senior and middle management group worked similar hours. Secondly, each brother was a skilled salesman in the traditional sense. Their handshake was their bond. Thirdly, they had tremendous “cultural sensitivity.” Whenever they expanded to foreign markets, they recruited a
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WorldBankis committed knowledgesharingwhichinvolvesnot only the Bank's to communities practiceand their partners,but the entire development of community. processof A knowledge management essentialto makesense out of and act upon the vast quantitiesof is information available today.Still in the earlystagesof implementation, knowledge management is expectedto changethe internaloperationof the WorldBankand transformthe organization's relationships with externalclients,partnersand stakeholders, becominga key way
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For example my first rated point is that of: fairness, equity and justice. I have these principles because of my religious orientations. In one of the courses I did, that is of human resources, these are the qualities that we have been taught as the most essential for management purpose as it relates to human resources. I put employees in disciplinary hearings. We always make sure that people are tried in a fair and honest manner. The qualities to strengthen I want to strengthen the
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external environment of Starbucks Coffee Company: the macro-environment, the competitors and market and the stakeholders’ expectations will lead to being aware of opportunities and threats. Then, we went on the study of the internal capabilities: the resources and competences, the sustained competitive advantage and the diagnosis of strategic capability that will permit us to define Starbucks’ strengths and weaknesses. [Thus, owing to the results obtained, we endeavour to recommend Starbucks some new and
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surrounded by neatly trimmed landscaping. To facilitate fast service, cars can be driven through three abreast. At Minit-Lube, the customer is greeted by service representatives who are graduates of Minit-Lube U. The Minit-Lube school is not unlike McDonald’s Hamburger University near Chicago or Holiday Inn’s training school in Memphis. The greeter takes the order, which typically includes fluid checks (oil, water, brake fluid, transmission fluid, and differential grease) and the necessary lubrication
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MANAGEMENT FOUNDATION PROJECT AGENDA * Subway’s mission * History of Subway * SWOT analysis * Organization chart * Managerial functions *
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up of McDonald’s, however, was entrepreneurship. McDonald’s did not invent anything new; its final product was what any decent American restaurant had produced years ago. But, by applying management concepts and techniques (for instance, by asking what is ‘value’ to the customer), standardizing the ‘product’ across all locations and countries, designing processes and tools, and streamlining training on the analysis of the work to be done and then setting the standards it required, McDonald’s both
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Chapter 2 Information Systems and Strategy Learning Objectives Describe Porter’s five competitive forces that shape industry competition. * Explain how disruptive innovations, government policies, complementary products and services, and other factors affect how the competitive forces operate. * Identify the components of the value chain and explain its extended version. * Describe how information systems apply to competitive strategies for business. * Explain how information systems
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