Golden Hilton Hotel MEMORANDUM Date: 22 March 2013 To: Mr Wesley Lim, Executive Housekeepers From: Ms Catherine Tang, Assistant Executive Housekeepers Subject: RECOMMENDATIONS TO IMPROVE HOTEL’S ROOM SERVICES Introduction At your request, I am submitting this report detailing my recommendations to improve hotel room’s services. Recently we have been received a lot of feedback from our customers regarding the dissatisfaction with the hotel’s room services provided by our staff. The data
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South African edition PwC’s team of hospitality specialists provide an unbiased overview of how the hospitality industry in South Africa is expected to develop over the coming years. The publication focuses on the following major industry segments: hotels, guest houses and farms, caravan/ camping sites, bush lodges and other accommodation. It details the key trends observed and challenges facing these sectors as well as considering their future prospects. South African hospitality outlook: 20132017
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and just enjoy themselves. They unfortunately don’t consider the price of these times. Plane tickets, hotel stays, dining, and entertainment generally cost a month’s salary. The cost of these pleasures often leads to greater debt for the average family. Sometimes these debts aren’t paid until it’s time for the next vacation. Money can be spent on lavish hotels that are not worth the money. Many hotels that will
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Liability of the hotel keeper - Article 1039 of the civil code deals with this. However this is not the only article related to liability of the hotel keeper. The issue is important because it provides an analysis of a number of legal topics we have seen in our course, such as responsibility for damages, quantification of damages, non-cumul and so on. Article 1039 does not deal with personal injury of the guest. It only deals with damage to property. The general principles of the civil code deals
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Abstract This paper introduces the concept of guanxi neglect through a case study that describes the takeover of a formerly Chinese managed hotel by a western based, international hotel management company. Specifically, it covers the cultural conflict that occurred for employees trying to adapt from the former Chinese relationship (guanxi) based planned methods of hotel management to that of the more market oriented, management company. Conclusions that are drawn highlight cultural characteristics and
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…………………………………………………………………………………………………………… 29 Appendix ……………………………………………….…………..……………………………………………….. 30 CV ……………………………………………………………………………………………………………………….. 36 1. Introduction Front office, is often called the ‘Face’ of the hotel, always gives the guests the first and the most effective impression of the hotel. Evaluating the working performance of the Front Office normally includes two aspects, efficiency
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Hotel Continental In July 1989, Mr. Oscar Mendoza, owner of Triumph Tours read in the newspapers an advertisement for the leasing of Hotel Continental’s facilities. During the last six months, Oscar Mendoza has been seriously thinking about operating hotel to complement his travel agency business. Oscar Mendoza had been experiencing difficulties in getting hotel accommodation for his tour groups’ last year during the peak travel months of December, January, July and August. Hotel
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and good service at a fair price became a guiding principle for Hot Shoppes restaurants--and for Marriott International as it grew. The Growth Years 1957-1985: A World of Hospitality Marriott made a historic shift into the hotel business in 1957. The world’s first motor hotel opened in Arlington, Virginia, under the management of J. Willard Marriott’s son, Bill. Over the next 25 years, Marriott became a diverse global enterprise, and Bill Marriott became a visionary CEO whose leadership transformed
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TITLE Top Things to Do in New York for $5 or Less LEAD PARAGRAPH New York City is home to over 8 million people, over 400 subway stations, and almost 20,000 restaurants. 365 days a year, New York is brimming with activities: culture, sports, gastronomic, family-friendly, you name it. However, New York City tourists and locals often find that money in New York tends to rapidly disappear; how can it not, when there are so many exciting options on which to spend it? The truth is, as one of the most
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New Trends Over the past few months there have been a lot of articles on the relationship between technology and the tourism industry. There’s plenty happening, and so many things to be excited about and hopeful for. To summarize, here are five (5) ways that technology is set to transform the tourism industry. • Messaging According to data courtesy of a Skift report, it shows that across the social media sphere messaging has been the fastest-growing behaviour since 2010. Platforms such as WhatsApp
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