copyright Dear Customer What does the little © mean and why does it matter? Your market-leading BPP books, course materials and elearning materials do not write and update themselves. People write them: on their own behalf or as employees of an organisation that invests in this activity. Copyright law protects their livelihoods. It does so by creating rights over the use of the content. Breach of copyright is a form of theft – as well being a criminal offence in some jurisdictions, it is potentially
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INTRODUCTION Background information about the client.(would be provided by the saxion research center) The reason for the thesis project and the relevance of the thesis for the client: This thesis seeks to identify how to incorporate sustainability into facility management at Saxion by identifying the needs of international students residing at the University’s accommodation facilities. This thesis will advise Saxion director of facility management on how to
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Assessment Task 1 1. Define and explain the purpose of TQM : Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The primary goal of a quality management system is to beat the competition. It does this by adding value at each stage
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Task 1 Element 1 Describe computer network types and standards. 1.1 The description distinguishes types of networks. Homogeneous Networks Homogeneous means similar, it is easy to administer and protect the homogeneous network configuration in networking. In a homogeneous network configuration, the similar operating environment is used to run the all systems. Same protocols are used to run the same operating environment and with the similar security attributes. A homogeneous network used
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that saw the division excel for a number of years. This culture was driven by all top management and its employees in order to realise their set targets. The culture that was adopted by BT Retail was total quality management (TQM) throughout the organisation. This meant that all top management displayed and practised TQM. The author takes us through what is TQM and what are the principles that BT Retail instilled in order to gain customer satisfaction. The following principles were discussed:
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• Identify the vacancy/new post • Investigate the situation • Justify vacancy/new post • Prepare job description • Prepare person specification • Determine suitable sources for candidates • Determine process for recruitment and selection • Initial screening of applicants Means: • Planning ahead - filling vacancies is a lengthy process • Organisation - keep records of exactly who has applied and the status of their application • Procedures - follow them and be consistent • Professional
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Processing System (TPS) 4 Q 3. 4 Computer Misuse Act 1990 4 Data Protection Act 1998 4 Research 5 Q 1. There are 3 levels of management: Strategic, Tactical and Operational. All 3 levels of management within the organisation require information with different characteristics to manage the company successfully and to reach the goals. Strategic management is the highest level or Top management (Chief executive, managing Directors). These level deals with organisational growth and
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develop the strategy, drive the change and align the organisation’s structure, resources and culture with the strategy. There are various viewpoints about what actually constitutes the leadership, the qualities required and its level of importance. The purpose of this module is not to present and analyse these arguments, but to provide a practical approach based on the transformational leadership that focuses specially on the role of strategy and strategic leadership. Irrespective of the approach taken
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Organisational requirements and planning tools Identify organisational requirements and protocols for diaries and staff planning tools A schedule is a tool for managing time effectively. There are several different types of schedules that can be as simple as a “To do List” or as complex as a plan for a construction project. It involves a reference to a sequence of steps or events and the allotted time for each one. In your role organising schedules you will have to work according to the organisation’s
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Introduction Promotion is used by organisations to communicate with customers with respect to their product offerings. In this sense, promotion is one side of the communication process with customers. Market research, in which suppliers seek to elicit information on consumer requirements from consumers, is the complementary component of the communication process. The following summarises this very simply: Promotion → Producer Customer ← Market research In some forms of promotion and service delivery
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