of this report was to examine the results of the effective implementation of customer relationship management (CRM) systems. What is the most effective way to realize all of the benefits from CRM system implementation? Research for this report included a review of current literature on effective implementation of CRM systems and the market data on popular CRM systems on the market available on Gartner, the leading information technology research website. Major findings indicate that just simply
Words: 2765 - Pages: 12
The next section describes the four types of change technology, product, structure, people—occurring in organizations, and how to manage change successfully. The organization structure and management approach for facilitating each type of change is then discussed. Management techniques for influencing both the creation and implementation of change are also covered. The final section of the chapter looks at barriers to change and implementation techniques managers can use to overcome resistance.
Words: 4290 - Pages: 18
Management (CRM) has been defined as, “a cross functional, customer-driven and technology-integrated business process management strategy that maximizes relationships” Chen and Popovich (as cited in Parsongsukan,2010, p.17). The successful implementation of a CRM strategy requires organisational transformation, changing business processes and only then can CRM implementation achieve the desired results and CRM vision. CRM implementation cannot be restricted to software and technological upgradation for enhancing
Words: 2689 - Pages: 11
How Technology Affects Quality Improvement in Healthcare Michele Brown Mount Aloysius College How Technology Affects Quality Improvements in Healthcare Technology is changing the world at warp speed and nowhere is this more evident than in healthcare settings. Technology is changing healthcare for the good in all fields of the healthcare environment. There are several different aspects to look at and examine when researching this topic. One of the most efficient technology improvements
Words: 1542 - Pages: 7
about the reason why Craven Books was having issues on the implementation of the new information technology system which should help to improve the performance of the business. Other than that, the implementation of this new information technology system nearly makes Craven Books face bankruptcy and lost many customers. In this paper, 3 issues that lead Craven Books faced failure in the implementation of the new information technology system will be chosen to discuss in detailed. Each issue will
Words: 5019 - Pages: 21
Utility Management System Cost and Time Benefits and Implications from the Local Agency Perspective Downloaded from ascelibrary.org by Indian Inst of Technology - Mumbai (IITM) on 05/11/16. Copyright ASCE. For personal use only; all rights reserved. Mark Lee, P.E. 1; Jorge A. Rueda-Benavides 2; Douglas D. Gransberg, Ph.D., P.E., M.ASCE 3 Abstract: Utility management systems (UMSs) have become more common for government agencies, and their use has recently been advocated by AASHTO on a statewide
Words: 7270 - Pages: 30
resource planning success An exploratory study of the financial executive perspective Alan R. Peslak Penn State University, Dunmore, Pennsylvania, USA Abstract Purpose – To explore the views of top corporate financial executives on the success of implementation of enterprise resource planning (ERP) systems as well as the variables associated with ERP project success. Specifically, relationships between dependent variables cost and budget performance on the independent variable overall project success
Words: 6621 - Pages: 27
company has is it’s slow to market performance. The areas discussed will focus in on how Motorola could learn from other companies and the different processes of Managing an organization in order to produce products in a timely manner Changes in Technology The first major change was Google’s purchase of the company. This obviously had a major effect on the upper management and how Google is going to integrate its management with the existing management. In addition, Google was faced with how to
Words: 1630 - Pages: 7
solution and the integrated technology of business model so that it can produce measurable results for its customers. This research study intends to bring out the implementation of IBM in different fields of competition, target market, product strategy, distribution, communication and pricing strategies and in comparison of its implementation in different countries. Introduction The international Business Machines Corporation (IBM) is an international technology corporation based in Armonk
Words: 1253 - Pages: 6
Fuel-and-energy Complex Ecologization Actions Among the FEC ecologization tasks, top priority is given to the following: • improvement of the quality of coal fired by TPP, gradual implementation of modern heat-and-power generation technologies, including the cogeneration ones, equipment of the FEC companies with efficient emission/ discharge control systems to trap (reduce) the contaminating agents released to atmosphere, etc.; • increase in efficiency in degassing of coal mines to minimize
Words: 528 - Pages: 3
