BAMA Triage Improvement Plan Control Team Blue SYM 630, MOD 7 June 15, 2010 Introduction The control phase of DMAIC is critical to sustaining the gains achieved from the previous phases. Control plans help add discipline and accountability to goals of the project improvement. A comprehensive control plan allows there to be a documented guideline that can be easily followed to make sure that the improvements of a Six Sigma project are maintained. This paper will show the development of a
Words: 1694 - Pages: 7
Category 6: Process Management 23 Category 7: Results 7.1: Best Quality (Healthcare Outcomes) 27 7.2: Best Customer Service (Customer Focused Outcomes) 32 7.3: Best Financial Performance & Growth (Financial & Market Outcomes) 35 7.4: Best People and Workplace (Workforce Focused Outcomes) 38 7.5: Best 5 Bs (Process Effectiveness Outcomes) 41 7.6: Best 5 Bs (Leadership Outcomes) 45 GLOSSARY OF TERMS AND ABBREVIATIONS APP: Annual Planning Process 5Bs: AtlantiCare’s
Words: 41167 - Pages: 165
Brayford Email: jason@rapidandsecure.co.uk Contents Page(s) Task 1 Nature & Importance of Operational Management 3 - 6 Task 2 Operations Management & Strategic Planning 7 - 8 Task 3 Production Process 9 Task 4 Techniques/Operational Plan 10 - 12 Bibliography 13 Task 1 Introduction: McDonald's Corporation is the world's largest chain of hamburger fast food restaurants, serving
Words: 4052 - Pages: 17
The Unfortunate Hospital Experience for Mr. B Identification of Events * Mr. B presents to the Emergency Room with complaints of Left hip and leg pain * His son is at the bedside * Dr. T assesses Mr. B determining that he needs to set Mr. B’s hip at the bedside. * Dr. T orders moderate sedation * Mr. B takes oxycodone for chronic pain * Nurse J is assigned to care for Mr. B * Nurse J administers medications per Dr.T’s orders * 5 mg of Diazepam
Words: 2622 - Pages: 11
(2014), HEDIS is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. HEDIS consists of 81 measures across 5 domains of care, there are so many plans that use HEDIS and the measures are so specifically defined it can be used to make comparisons among plans. To ensure that HEDIS stays current the National Committee of Quality Assurance (NCQA) has established a process to evolve the measurement set for each year through its committee
Words: 1800 - Pages: 8
Recommendations Create an implementation plan in which you recommend ways of implementing, monitoring and adjusting the BCP. For the task of creating a Business Continuity Plan (BCP), I will follow a logical and systematic formula for implementation, monitoring and reviewing the plan for United Health Group. The goal is to minimize the impact of any disruption by containing it within a predictable and predetermined period of time. To do this, I recommend that this plan be developed and implemented with
Words: 2044 - Pages: 9
Table of Contents Executive Summary 2 Introduction 5 Company Background 7 Quality Intitiatives 9 Key Observation Points 11 Comparative Analysis 12 Concluding Remarks 13 Future Recommendations 15 Appendix 17 References 21 Executive Summary Coventry’s roots can be traced back to November 21, 1986, the date the company’s predecessor company, Coventry Corporation, was incorporated. Coventry Health Care, Inc. became a public company in 1991, and is currently
Words: 2771 - Pages: 12
TOTAL QUALITY MANAGEMENT TOTAL QUALITY MANAGEMENT INTRODUCTION: Total quality management stresses three principles: customer satisfaction, employee involvement, and continuous improvements in quality. We shall take a look at what it involves being; the meaning of quality, cost of TQM, Evolution of TQM, Philosophy of TQM and quality tools for identifying and solving quality. Lastly, we shall describe the awards and quality certifications. DEFINING QUALITY According to Wiley (2005)
Words: 3208 - Pages: 13
Introduction A software process is a collection of activities, methods and transformations that are used or followed by software developers to build and maintain software and the software related products. In other words, software process provides a roadmap through which software is developed. Since the existence of software processes, many software projects continued to fail even
Words: 1613 - Pages: 7
Charts and Introduction to Six Sigma concepts Control Charts and Introduction to Six Sigma Control Charts - Topics of Discussion – – – – – Control Chart History Control Limits Individuals and Moving Range Charts X-bar and R Charts Subgrouping Control Charts and Introduction to Six Sigma Typical Process Metrics • • • • • • • • • Cycle times Lead times Productivity Schedule variance Budget variance Employee satisfaction Customer satisfaction Safety incidents System users (# hits) • •
Words: 13809 - Pages: 56
