Coordinating the role of IT with business processes. he language-action perspective (LAP) has contributed to several models of coordination of work. In the seminal work of Winograd and Flores [12] the conversation-foraction (cfa) scheme was introduced. This scheme describes, as a kind of generic construct, how two actors come to an agreement about what is to be done. There is someone who asks for the work and someone to perform the work. There are several approaches to business modeling following the
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company specializing in business-to-business products and services. Their customers are primarily in the electronic, commercial, defense and aerospace industries. They specialize in offering low-cost design and computer-aided packages to help their customers lower their costs for development and involve their customers in every step of the fabrication process while utilizing the Business Process Management System (BPM). With this method they hope to keep repeat business and attain long-lasting
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Eagle Tours Case Case Description Eagle Tours is a travel services marketing and development company. It organizes domestic and international trips and cruises for businesses and consumers. It competes by providing very knowledgeable and enthusiastic sales people, excellent tour guides and tour coordinators service at a competitive, but not the cheapest price. The Mall Stores and Marketing Eagle has 5 travel stores in large Malls in metro areas of the U.S. The mall stores are places where
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Ivey School of Business The University of Western Ontario 910E08 IBM CANADA LTD.: IMPLEMENTING GLOBAL STRATEGY Ken Mark wrote this case under the supervision of Professor Deborah R. Compeau solely to provide material for class discussion. The authors do not intend to iIIustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits
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Expanding the Knowledge Economy: Issues, Applications, Case Studies Paul Cunningham and Miriam Cunningham (Eds) IOS Press, 2007 Amsterdam ISBN 978-1-58603-801-4 The Transformation of Dutch Social Security Regarding Document and Information Management Jelle KRUIZINGA, Fieke ROOZEN UWV, P.O. Box 58285, Amsterdam, 1040 HG, The Netherlands Tel: +31(0)20 687 1194, Fax: + 31(0)20 687 14 93, Email: jelle.kruizinga@uwv.nl, fieke.roozen@uwv.nl Abstract: In the Netherlands social security is undergoing
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Business Performance Measurement At the Crossroads of Strategy, Decision-Making, Learning and Information Visualization February 2003 Vince Kellen CIO & Faculty,School of CTI DePaul University Chicago, IL U.S.A. http://www.depaul.edu Abstract Business Performance Measurement (BPM) systems have grown in use and popularity over the past twenty years. Firms adopt BPM systems for a variety of reasons, but chiefly to improve control
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reduce business and IT expenses, but also to generate revenues from IT innovations. While IT budgets for hiring, and salary increases are on the rise, these increases are less than last year’s when organizations were more optimistic that the economic conundrum was ending. There is also greater attention to reducing IT budgets through IT infrastructure spending (especially Cloud) and sourcing (especially offshore). Jerry Luftman Global Institute for IT Management (U.S.) Barry Derksen Business & IT
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major issues or problems currently facing the situation. Based on the evidence supplied in this part, we identified that the organisation is facing six problems effecting directly to business, those issues are communication, data management, security and fragmentation network operation system, supply chain management, obsolescence system, and weather forecasting. Communication issues This is the prioritisation problem faced by the company, there are a plenty of issues which the organisation is
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University of California, Los Angeles, CA, USA Doug Tygar University of California, Berkeley, CA, USA Gerhard Weikum Max Planck Institute for Informatics, Saarbruecken, Germany Richard Hull Jan Mendling Stefan Tai (Eds.) Business Process Management 8th International Conference, BPM 2010 Hoboken, NJ, USA, September 13-16, 2010 Proceedings 13 Volume Editors Richard Hull IBM Research, Thomas J. Watson Research Center 19 Skyline Drive, Hawthorne, NY 10532, USA E-mail: hull@us.ibm.com Jan
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RO T E U L D GE · r & Fr a nci s G ro SAP implementation at Metalica: an organizational drama in two acts M ICH EL AVIT AL and BETTY VANDENBOSCH Department of Information Systems, Weatherhead School of Management, Case Western Reserve University, Cleveland, OH 44106-7235 USA This play attempts to reconstruct the social reality of key players at Metalica during the ® rst couple of years of SAP implementation. Rather than adopting one perspective about the SAP project, we provide the
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