AN INTRANET CUSTOMER SUPPORT HELP DESK SYSTEM (ICSHDS) FOR MULTITECH BUSINESS SCHOOL By MANAGEMENT INFORMATION SYSTEM DEPARTMENT OF SCHOOL OF COMPUTING AND INFORMATICS TECHNOLOGY A Concept Paper submitted to the School of Computing and Informatics Technology For the Study Leading to a Project Proposal in Partial Fulfillment of the Requirements for the Award of the Degree of Bachelor of Of Makerere University. Supervisor Department of School of Computing and Informatics Technology
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efficient, and to cut cost. Developing a central information system (IS) is vital to organizing and storing information pertaining to all company processes. An IS will make the” six important business objectives: operational excellence; new products, services, and business models; customer and supplier intimacy; improved decision-making; competitive advantage; and survival” achievable. (Laudon & Laudon, 2009,p7) “Information systems and technologies are some of the most important tools available
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storing millions of bits of data on their systems. Companies must be able to understand database fundamentals when they decide what database systems they need. When a company obtains data, it must be organized in a readable format so that company personnel can access it from their computers, as it is needed. Databases have become very common in the workplace today. Many organizations use databases to keep track of payroll, vacation time, supply inventories, and other information and for many other
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transaction cycles The data processing cycle Budgeting Source data automation G/L, control accounts, subsidiary ledgers, General Journal Context diagram System flowchart Flowchart symbols Structured, semi-structured, unstructured decision making Data Flow Diagrams (DFDs) and symbols Database Management System (DBMS) and Relational DBMS Schemas and subschemas Database administrator Benefits of DBMS technology Batch processing Online real-time processing Primary
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be able to obtain and analyze the many different levels, formats, and granularities of organizational information to make decisions * Changing the structures of information systems databases are much more costly and harder to do than by just building it right the first time * Transaction processing system, records sales * Point of sales example with organizational boundaries * Successfully collecting, compiling, sorting, and analyzing information can provide tremendous insight
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------------------------------------------------- Traditional Information Systems Transaction processing system (TPS) Transaction processing was one of the first business processes to be computerized, thereby producing a system known as the TPS. The TPS serves as a foundation for the other information systems that may be present in an organisation (discussed later.) TPSs perform routine operations or transactions; e.g. customer orders, purchase orders, receipts, etc. The amount of support for
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How can Play On Toys ensure its information technology systems are ready for growth? Issue: Play On Toys has enjoyed 5 years of success in the European market, experiencing strong growth, particularly in the past year, increasing its staff from 16 to 60 employees. With 200 customers, Play On Toys fulfils 3000 orders annually, with a turnover of 5million Euro and 1.4 million in pre-tax profit. Having expanded its range from 2 to 20 products, Play On Toys now works with 30 suppliers to acquire
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mapping 7 4 ISO quality system 8 4.1 Three hierarchical levels of a quality control system 8 4.1.1 Strategic level 8 4.1.2 Tactical level 8 4.1.3 Operational level 8 4.2 Objectives: 9 4.3 General principles for a quality handbook: 9 5 Danish Standard 11 5.0.1 Standardise procedures 11 5.0.2 Quality documents 11 5.0.3 Supplier selection 12 5.0.4 Production control 12 5.0.5 Inspection 12 5.0.6 Handling of inventory 13 5.0.7 Customer feedback
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knowledge, skills and understanding about Data Warehousing and how to apply this in emerging fields of big data and online data storage management. Data Warehousing Data Warehousing is more concerned with database administration in a computer based environment. Data Warehousing which is also known as enterprise data warehousing (EDW) is an efficient system to keep the inventory of data pertaining to different aspects of the organization which is ultimately use for reporting and data analysis. Data Warehousing
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BSOP588 – Managing Quality Keller School of Management, Miramar, Fl Title: High Quality Auto Manufacturing Company 1. Case Study Title: My proposed high quality small part manufacturing company is Keller Precision Manufacturing. 2. Company Overview 3.1. Company Size We are a small company, roughly 50 employees strong. 3.2. Type of Industry As a contract manufacturer we have worked in various industries including: Medical, Automotive, Electronics, Alternative Energy
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