IT302-Unit6B- Kaplan University As a consumer when we use a kiosk for a transaction, we expect it to provide us with a level of service or actions at least on a par with a proficient sales person or staff. If this is what we expect when we use a kiosk or similar device, then any design or implementation we are involved in must be done to the same or a higher level. After an introductory exposure to the requirements needed to meet the expectations of those
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