The Big Idea The Age of Customer Capitalism For three decades, executives have made maximizing shareholder value their top priority. But evidence suggests that shareholders actually do better when firms put the customer first. by Roger Martin 58 Harvard Business Review January–February 2010 HBR.ORG Roger Martin (martin@ rotman.utoronto.ca) is the dean of the Rotman School of Management at the University of Toronto. M ILLUSTRATION: GEORGE BATES odern capitalism can be broken down
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Adam Tomar Strategic Management Final (Prof. Spinello) 1.) Following WWII, fifth-generation Reinhard Mohn took over operations and slowly began to rebuild the company. Reinhard and Fritz Wixworth came up with the revolutionary idea to form a “book club,” a strategy that would remain the centerpiece of Bertelsmann for the next 50 years. Mohn and Wixworth believed that there would be significant demand by readers for books that “came to them,” especially since so many personal libraries had been
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New Paradigm of Knowledge Era Alfin Taffler in his book The Third Wave (1980) divides human history into three waves of change: manual era, the era of machine industry, and the age of knowledge. In the manual era the dominant factor that human need to manage traditional industry is the muscular system (energy-physical). In the era of industry labor productivity is determined by the skill level of workers in organizing and operating the machinery industry to produce the outputas much work
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3 Differentiation CRUEL AND DARWINIAN? TRY FAIR AND EFFECTIVE I F T H E R E I S O N E O F M Y VA L U E S that really pushes buttons, it is differentiation. Some people love the idea; they swear by it, run their companies with it, and will tell you it is at the very root of their success. Other people hate it. They call it mean, harsh, impractical, demotivating, political, unfair—or all of the above. Once, during a radio talk show about my first book, a woman in LA pulled off the highway
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FINAL PROJECT: GENERAL ELECTRIC MGM 6110 Sección 80 Engineering Management I 16 de Febrero de 2010 Profesor: Table of Contents I II Intructions ............................................................................................................... 2 Introduction ............................................................................................................. 4 III Definition of key topics .........................................................................
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Can any organization achieve six sigma levels of quality if there is strong leadership from the top, an aligned reward system, and a well trained workforce? In 1995, Jack Welch, the chairman of General Electric, proclaimed that Six Sigma1 was the most important initiative GE had ever undertaken. Six Sigma places special emphasis on the tangible cost savings achieved by minimizing waste and use of resources, while increasing customer satisfaction through the improvement of quality2. A leadership
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Instructors, training on how to grade is within the Instructor Center. Assignment 2: 21st Century Leadership Due Week 8 and worth 300 points The 20th and 21st centuries have produced many business leaders, such as corporate giants like Jack Welch of GE, Daymond John of FUBU, Steve Jobs of Apple, and Herb Kelleher of Southwest. In addition, many hip-hop moguls have risen to prominence, such as Sean Combs, aka P Diddy, of Bad Boy Records; Russell Simmons, founder of Def Jam; and Sean Carter
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television broadcasting. Over 40 percent of its revenues today come from international sales, and it is expected that by 2012, some 55-60 percent of its business will be international. During the 1980s and 1990s, when General Electric was led by Jack Welch, the company was an American company doing business in foreign markets. Today, under the leadership of Jeffery Immelt, General Electric is moving toward becoming a global corporation. Question:1-Why do you think GE has invested so agressively
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The following presentation will review the Servant Leadership Philosophy and the CEO of Popeye’s Louisiana Kitchen and her implementation of the leadership style within her Leadership practices. According to her LinkedIn profile Cheryl Bacgelder, began her career in food service as the President and Chief Concept Officer for KFC in 2001. She clearly states that her failings at KFC provided her a level of humility that allowed her to be the leader she is today. It is apparent by an article entitled
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are/your experience? 6. What's your greatest strength? Building rapport and impact (sphinx) commitment, enthusiasm (training is my passion not profession) 7. What's your greatest weakness? I was perfectionist, idealist and tried to be jack of all trades, which I’m working on “Honestly, I would say that public speaking is an area that I could work on. I tend to get nervous when asked to present to a large group of people. In small team meetings, I’m the first one to stand up and present
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