SAMPLE QUESTIONS |CHAPTER 1 | 1. Differentiate between efficiency and effectiveness. • Efficiency-is defined in terms of the proportion of total organizational resources that contribute to productivity during manufacturing process through technology. • Effectiveness– is defined in terms of resources utilization in relation to organizational goal attainment
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management consultants namely W. Edwards Deming, Joseph M. Juran, and Armand Feigenbaum respectively. However the methodology and nuances that comes along as how to apply it in practice was worked on by individuals such as Philip B. Crosby, Kaoru Ishikawa along with Feigenbaum, Juran and Deming.As we see in today’s scenario which is by no co-incidence, the last decade or more so even has witnessed a fantastical growth in TQM application among all the global companies spanning different continents
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Quality Assignment 1.0 INTRODUCTION This report is the assignment of Quality Management that has been undertaken under the academic requirement of gaining an understanding of the relevance of quality management to the framework of engineering projects of the module ME5014, Project Engineering and Management. The majority of an engineer’s work is involved with the creation of projects. Designing and supervising and managing engineering projects requires expertise in quality rather than
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Book's Name | Author's Name | A Bend in the River | V. S. Naipaul | A Bend in the River | V.S.Naipaul | A Gift of Monotheists | Ram Mohan Roy | A House for Mr.Biswas | V.S.Naipaul | A Journey | Tony Blair | A Minister and his Responsibilities | Morarji Bhai Desai | A Nation is Making | Surendra Nath Bandhopadhye | A Pair of Blue Eyes | Thomash Hardy | A Passage to India | E. M. Foster | A Revenue Stamp (autobiography) | Amrita Pritam | A Strange and Sublime Address | Amit Choudhary
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1. How is quality defined? What is the goal of total quality management (TQM)? Why is TQM important? In general, quality may be defined as meeting or exceeding the requirements, needs, and expectations of the customer—whether or not those needs have been articulated. Garvin (1988) identified eight dimensions of quality: 1. Performance: measurable primary characteristics of a product or service 2. Features: added characteristics that enhance the appeal of a product or service 3
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Toyota Motor Manufacturing, USA, INC. Background In the early 1980’s, Japanese automakers contemplated building cars in North America. Japan’s huge trade imbalance had caused political pressure to mount, while the economic feasibility of such investment had improved with a rapidly rising yen. At that time, however it was unclear whether cars produced outside Japan could live up to their hard-earned reputation of high quality at low cost. This issue was far from settled in 1985 when Toyota
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360 Degree Feedback An evaluation method that provides each employee the opportunity to receive performance feedback from his or her supervisor and four to eight peers, reporting staff members, co-workers and customers. ABE - Adult Basic Education Adult Basic Education Accreditation Certification by a duly recognized body of the facilities, capability, objectivity, competence, and integrity of an agency, service or operational group or individual to provide the specific
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IMPACT OF TOTAL QUALITY MANAGEMENT IN INDIAN PHARMACEUTICAL COMPANIES’ PERFORMANCE Name: Singh Sudhanshu Bala, Roll no.- ITM/BIT/MUMBAI/09/1- 17 2. INDEX Serial No. Title Page No. 1. Title Page 1 2. Index 2 3. Title of the Thesis 3 4. Background of Research 4
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Table of content Case summary 3 Quality at book stores 4 Quality problems of the stores 5 Parato Analysis 6 Book stores costs of poor quality 8 Reasons for doing the Survey the way it was done 9 Programs to improve quality 11 Obstacles to hinder the changes at the book stores and quality improvement 13 Benefits can be obtained from quality improvement programs 14 Case summary Tech is a major state university which owns 2 book stores one on campus and one off campus at a nearby
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needs into requirements, customer retention. Dimensions of product and service quality. Cost of quality. UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT 9 Overview of the contributions of Deming, Juran Crosby, Masaaki Imai, Feigenbaum, Ishikawa, Taguchi techniques – introduction, loss function, parameter and tolerance design, signal to noise ratio. Concepts of Quality circle, Japanese 5S principles and 8D methodology. UNIT III STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY 9 Meaning
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