Chapter 3: Philosophies and Framework * Deming Chain Reaction – focuses on continual improvements in product and service quality by reducing uncertainty and variability in design, manufacturing, and service process. * Deming’s System of Profound Knowledge 1. Appreciation for a system 2. Understanding variation 3. Theory of Knowledge 4. Psychology * Systems * most are cross-functional * work together * have a purpose * aim is for everyone to benefit
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The Deming Approach W. Edward Deming's philosophy is one that focuses on continuous improvement at all levels of an organization for all products and services. The philosophy is articulated in Deming's 14 Points and Seven Deadly Diseases. Deming's philosophy and TQM go hand in hand. You would be hard-pressed to find a TQM implementation that did not have Deming's philosophy as part of its foundation. Deming noted the villain was variation, and variation exists in everything. Our challenge is
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Joseph Juran Joseph Moses Juran (December 24, 1904 – February 28, 2008) was a Romanian-born American management consultant and engineer. Dr. Joseph Juran is considered to have had the greatest impact on quality management after W. Edwards Deming. He is principally remembered as an evangelist for quality and quality management, having written several influential books on those subjects including the Quality Control Handbook and Managerial Breakthrough. In 1941, after discovering the Pareto principle
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OPMA Measures of Central Tendency Measures of Variability Sample Range (R) = largest X – smallest X Central Limit Theorem 1std. 68.3| 2std. 95.4| 3std. 99.7 Type 1:conclude change, when no change Type 2: conclude no change, when change Attributes Vs. Variables Attributes – data which count (ex. # of complaints) Variables – data which measure (ex. cm, kg, ml, etc.) X Chart Control Limits [pic] Range [pic] Establishing Control Limits or Re-calculating the control limits Process
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Total Quality Pioneers Corrine Oliver MGT/449 Quality Management and Productivity June 3, 2012 Becky McHatten Total Quality is achieved by continuous improvement which involves everyone in the organization. According to or reading total quality is an approach to doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products, services, people, processes, and environments (Goetsch, Davis, 2010 pg. 7). Some of
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of the quality gurus and their theories. the American gurus featured in the 1950′s Japan: Joseph Juran, W Edwards Deming, and Armand Feigenbum; the Japanese quality gurus who formulated and extended the early American quality ideas and models: Kaoru Ishikawa, Genichi Taguchi, and Shigeo Shingo; and the 1970-80′s American Western gurus, notably Philip Crosby and Tom Peters, who further extended their thoughts towards Quality Management concepts after the Japanese successes Total Quality Management
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Las siete herramientas de la calidad Joanna Florián Debido a los pasos agigantados de la globalización, esto ha ido generando no sólo que la calidad de los bienes o servicios se conviertan en un aspecto indispensable para la diferenciación y competitividad de una empresa, si no también que los clientes sean cada vez más exigentes. En la actualidad una empresa debe ser adaptable a los cambios, no solamente evolucionando en equipos, expectativas de los clientes y tecnologías, etc., si no también
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MGT 420 (Managing Quality in the Supply Chain) Course Assignments Week 1- 5 Click to Download Week 1 Exit Assessment Week 1 Individual Assignment; Role of Stakeholder Paper Week 2 LT Assignment Part I; BJB Manufacturing Company Quality Management Initiative Proposal Week 3 Individual Assignment; Theory Matrix Week 4 LT Assignment; Part II & III BJB Manufacturing Company Quality Management Implementation Strategy Week 5 Individual Assignment; Quality Management Organizations
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Clark Faucet Company Clark Faucet Company is the third largest supplier of faucets for both commercial and home use. The case stated that commercial buyers are more interested in the cost than the average consumer who is after the design. Each faucet had to be available in at least 25 different colors. The critical issues in the case can be summarized as follows: 1. The marketing department is pressured to introduce new product in the market within a very short span of time to rush for the
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Quality Management Systems – An Overview TQM ISO 9000 QS 9000 Lecture Objectives Total Quality Management defined Cost of Quality ISO 9000 and QS 9000 Tools of TQM Evolution of Quality Management Six Sigma Quality Mgmt Systems Taguchi DOE SPC Inspection 1930 1950 1975 1985 1990 1995 2000 What does the term Quality really mean? Quality is the ability of a product or service to consistently meet or exceed customer expectations Historical Summary Artisanship • Closeness of
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