Multiple Choice Question 56 Supply chain management involves managing: • the flow of internal information only. • the flow of materials and information from suppliers and buyers to the final customer. • the flow of raw materials to inventory only. • managing the stock room supply only. Multiple Choice Question 14 A company with a low customer contact that is capital intensive is called: • a farm • manufacturing • quasi-manufacturing • service • industrial era operations management
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Results for TQM6-H2327-Strategic Quality and Systems Management(Active) Mohamed Thaha 1 | Which one of the following would normally be considered as one of the "costs of quality"? 1. Appraisal costs 2. Performance related pay 3. Purchase order discounts 4. The Economic Order Quantity Correct Answer | 2 | Which of these is not an improved production system? 1. Kaizen 2. Process re-engineering 3. TQM 4. Just-in-case delivery Skipped | 3 | The specific concerns of total quality
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Walter Andrew Shewhart Fue un físico, ingeniero y estadístico estadounidense, a veces conocido como el padre del control estadístico de la calidad. Filosofía Shewhart entendía la calidad como un problema de variación, el cual puede ser controlado y prevenido mediante la eliminación a tiempo de las causas que lo provocan., Los puntos esenciales de su filosofía acerca de la calidad son los siguientes: • Existen dos características de calidad: subjetiva (lo que el cliente quiere) y objetiva
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TOTAL QUALITY MANAGEMENT - THE TIME HAS COME FOR METALLURGICAL PLANTS by Mr. Stephen R. Brown President Performance Associates International, Inc. ABSTRACT The principles of quality management are well developed and, from a practical standpoint, thoroughly implemented in the process industries of Japan. Although these principles are now applied to the U.S. manufacturing industry, and as a result, the steel industry, they have been largely ignored in the nonferrous and precious metals industries
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outstanding contributions in the dissemination of TQM.” This award is for those who have had an influence on quality control in Japan and is not available to those whose primary activities are outside of Japan. One past winner of this prize was Kaoru Ishikawa who was instrumental in the development of Japanese quality strategy and the “fishbone” diagram cause-and-effect problem-solving technique. The
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affordable price. W. Edwards Deming defines quality as: "Pride in Workmanship" Dr. J. Juran defines quality as: "those product features which meet the needs of customers and thereby provide product satisfaction." or "freedom from deficiencies." Kaoru Ishikawa defines quality as: "total quality control, Japanese style, is a thought revolution
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1.0 INTRODUCTION 1.0 Introduction 1.1 Overview 1.1.1 Airline industry The airline industry is one of the fastest-changing industry sectors in the world today. That said, compared to other industries the airline industry has a relatively short history to look back at. While it is rather an impossible task to point to the exact date which could signal the starting line for the airline business, it could be said that the history of aviation in general started with the Wright brothers’ success in
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TQM EVOLUTION Total Quality Management (TQM) - is a modern management concept. - is customer oriented management philosophy and strategy, centered on quality so as result in customer delight. TQM addresses the concepts of: 1. Product Quality 2. Process Control 3. Quality Assurance 4. Quality Improvement Quality - fitness for use - Its suitability for use by the customer ISO - International
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Completion of Chapter 1 Proctor and Gamble – Focus on repeat customers * Practical satisfaction of meeting customer requirements. * Review of modern quality – Skilled craftsman on 1 to 1 basis. Blacksmith.. one on one negotiation face to face relations with customers. * Industrial Revolution – Henry Ford – Mass production. Quality once a post production review. Reactive approach. * Bell System Statistical – Shurart. * WWII Post War l 40’sand 50’s- Beming and Juran
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Armand Feigenbaum, who was the originator of total quality control, offered health care organization with “…a system that integrates quality development, quality improvement, and quality maintenance” (Ransom, Joshi, Nash, & Ransom, 2008, p. 67). Kaoru Ishikawa contributed to the quality movement by the introduction of such techniques, like the fishbone tool and emphasizes that quality improvement is the responsibility of the entire organization. W. Edwards Deming is the father of quality and has developed
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