COACH OTHERS IN JOB SKILLS – SITXHRM001A Case study one: ------------------------------------------------- Michael has been with Hotel Bayside for 6 months as a concierge, he has excellent communication skills with the customers, he presents himself in a professional manner at all times and shows initiative outside his job description. One of the Reception staff members is leaving to travel overseas leaving a position vacant on the front desk, Michael has expressed an interest in learning new
Words: 414 - Pages: 2
INTRODUCTION The Hotel and Restaurant Management concentration provides specialized occupational instruction in all phases of hotel and restaurant management to prepare students for careers as managers/supervisors in the hospitality and tourism industry. The tourism industry is a major contributor to the world economy. According to the estimates of the World Tourism Organization (WTO), international tourism alone generated $1.4 trillion in receipts (4.1 per cent of World GDP) in 2000
Words: 1936 - Pages: 8
depressed. He is very introverted. This is seen in the scene where Benjamin is in his bedroom at the start of the movie. He seems to be worried of almost everything he does. For example the first time he meets with Mrs Robinson at the hotels bar. He’s very cautious. At the hotel room Mrs Robinson asks if its Ben’s “first time”. At this point Ben starts to change, and its made clear that he doesn’t want to become what everyone thinks he should become. He wants to break away from what the people around
Words: 369 - Pages: 2
Two Day Training Session (task List) Tyrell Frater CMGT 410 Two Day Training Session MEMORANDUM Date: 8/28/14 Subject: Two Day Training Session To: RMD(Riordan Manufacturing Inventive Department) From: Management INTRODUCTION On behalf of our staff we would like to take the time to say thank you to Riordan Manufacturing for making this all possible and taking the time to learn our new Human Resources system. This system is more in depth and elaborate than out last ventures
Words: 749 - Pages: 3
global luxury hotel company and a member of Dubai Holding, operates a world-class portfolio of hotels and resorts. Jumeirah Hotels & Resorts includes Jumeirah at Etihad Towers in Abu Dhabi; Burj Al Arab Jumeirah, Jumeirah Beach Hotel, Jumeirah Creekside Hotel and many more. At the World Travel Awards 2014, Burj Al Arab was voted ‘Dubai's Leading Hotel and ‘Middle East's Leading All-Suite Hotel.’ Jumeirah at Etihad Towers scooped three awards including ‘Middle East's Leading Hotel’, Burj Al Arab (Arabic: برج
Words: 678 - Pages: 3
4991.97 Forgo eating in restaurants and prepare meals instead. If traveling with family, this is a very cost efficient way to do so. You can prepare many types of food without a stove or oven. Chances are that there will be a refrigerator in the hotel or motel room. It can easily store perishables there. Fly on the holiday. Many people want to arrive to their destination early. If this is not a possibility, consider flying on the holiday. Many people report that it’s one of the most economical
Words: 387 - Pages: 2
industry Celine van Norden IEMS 2 Table of content 1.1. Introduction Page 3 1.2. Definition of E-business Page 4 1.3. Applications of E-business Page 4 1.3.1 Business to consumer 1.3.2. Business to business 1.4. Hotel Page 5/6 1.5. Restaurant Page 7/8 1.6. Nightclub Page 9/10 1.7. Contract food service provider Page 11/12 1.8. Hospitality service Page 13/14 1.9. Membership club Page 15/16 1.10. Event Page 17/18
Words: 2309 - Pages: 10
Factors influencing the decision-‐making process of hotel customers buying opaque deals A dissertation submitted by Ayush Mittal in partial completion of the award of MSc. Tourism & Hospitality Management Ayush Mittal Any other contributions or sources have
Words: 1660 - Pages: 7
which was a turn off for me was, last weekend I stayed in a hotel in downtown Chicago. It was a four star hotel right on magnificent mile Michigan Ave. I was trying to finish some work when i was in my room and i noticed they didn't have free wifi for their guests. I was quite shocked by this because wifi is so common now, even all the small hotels and restaurants they have free internet for their customers and here you are in a four star hotel where you pay decent amount of money for stay and don't
Words: 416 - Pages: 2
industry towards technology convergence (Bentley, 2007, p2). The hotel industry presently relies upon stand-alone modes or discrete technology application devices to fulfil customer service requirements, in areas like electronic check-in/ check-out facilities, purchase and use of in-room entertainment or even the control of room settings for different utilities and appliances that are used by the customers during their stay in the hotel. Due to the continuous nature of the service provided by the industry
Words: 4689 - Pages: 19
