elsevier.com/locate/resconrec Shipping news: the implications of electronic commerce for logistics and freight transport Markus Hesse * Department of Earth Sciences, Geographic Sciences and Urban Research, Free University of Berlin, Malteserstr. 74-100, 12249 Berlin, Germany Accepted 24 June 2002 Abstract The paper considers the significance of electronic commerce (e-commerce) for freight transport, logistics and physical distribution, regarding both business to business and business to consumer
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RMIT International University Vietnam Bachelor of Commerce Program ASSIGNMENT COVER PAGE Your assessment will not be accepted unless all fields below are completed Subject Code: | OMGT2085 | Subject Name: | Intro to Logistics & Supply Chain Mgt | Location where you study: | RMIT Vietnam – Hanoi Campus | Title of Assignment: | Practical Assignment Report | File(s) Submitted | Practical Assignment Report (1).docx | Student name: | Tran Bao Ngoc | Student Number:
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14 KEY LOGISTICS ACTIVITIES These can be considered as overall L process and required to facilitate the Flow of goods “POINT OF ORIGIN TO POINT OF CONSUMPTION” 1. Customer Service 2. Demand Fcstg 3. Distrbn Communications 4. Inventory Control 5. MH 6. Order Processing 7. Parts & Service Support 8. Plants & Warehouse selection 9. Procruement 10. Packaging 11. Return Goods Handling 12. Salvage & Scrap Disposal 13. Traffic & Transportation 14. Warehouse & Storage. Primary activities
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1: Challenges for e*Logistics p 233/13 • Problem 2: Otis needed to embrace a culture of service and to develop the processes needed to deliver world-class service. Otis had to re-define its processes, beyond service support tools like OTISLINE customer service center and REM elevatore monitoring. • Problem 3: The major problem facing Otis how can they can continue their dominance and profitability within a new market space, which is providing global logistics and service support
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heavily on the effectiveness of these IT platforms. Customers want to be able to handle all their transactions by the click of a button and this is where lean and agile logistics aids the organization by the use of Information technology to give the customer this versatility, convenience and speed. Green logistics is also practiced here because paper used in banking hall transactions are minimized when customers handle their transactions online. Also, some level of transaction approvals
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supply chain management and logistic management Logistics management is the governance of supply chain functions. Logistics management activities typically include inbound and outbound transportation management, fleet management, warehousing, materials handling, order fulfillment, logistics network design, inventory management, supply/demand planning, and management of third party logistics services providers. To varying degrees, the logistics function also includes customer service, sourcing and
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Rewards And Recognition Some of our awards: Employee of the Month: Individual Business verticals have instituted the employee of the month award. These awards are given to employees to recognize and appreciate their outstanding contribution. Employee of the Quarter: The Employee of the Quarter awards are given to employees who have a positive, professional attitude, excellent customer service and are respectful of organizational policies. Adherence to our core values, innovation, being helpful to
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After this week’s readings, and various discussions during my previous modules, it has become increasingly evident that a firm should not act separately, but rather as an “extended enterprise” - an erosion of functional barriers, increased sharing of information, cross functional processes, and horizontal platforms where the “supply chain becomes a confederation of organizations that agree on common goals, each contributing specific strengths” (Christopher, 2011) In theory, the natural and logical
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in regular touch with them. His source of supplies is mainly from Belgaum, Hubli, Mumbai & Delhi. His network is impressive as he gets most of his orders initiated through telephone and usually has reliable contacts for further follow up. LOGISTICS MANAGEMENT The transportation undertaken by the firm is mostly through liaison and mainly through public transport. One such consignment, 20 brass flower pots was transported from Delhi to Goa in a train’s pantry car as personal luggage of the
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service, customer satisfaction, and customer success philosophies of supply chain management. Define Customer Service (logistic perspective) “A customer service program must identify and prioritize all activities required to meet customers logistical requirements as well as, or better than competitors.” And in a “cost effective manner”. Bowersox The three elements of basic Logistics Customer Service are: availability, operational performance and service reliability Customer Satisfaction (logistical
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