Managing a Global Team: Greg James at Sun Microsystems, Inc. (A) Greg James, a global manager at Sun Microsystems, Inc. (Sun), slumped on the edge of his bed in the company’s corporate flat in Paris. He struggled to even move after only three hours of sleep. James had embarked on this unexpected trip from Sun’s Santa Clara, California, headquarters six days earlier. With only a few hours’ notice, he had set out to meet with his entire 45-member customer implementation team spread across India,
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Postponement1 “This time of year is a little too exciting for us. I have a warehouse full of jerseys out there and retailers are screaming for the teams and players I don’t have! Every year, it seems like we have the right mix of inventory going into the season, and then some team that no one expected to do well gets off to a 4-0 start, and the team everyone expected to contend for the Super Bowl is losing games. Suddenly I have 1000s of jerseys I can’t sell and 1000s of orders I can’t fill.”
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Case: Managing a Global Team: Greg James at Sun Microsystems, Inc. (A) Greg James, a Global Manager at Sun Microsystems, Inc. (A) comes across a critical issue wherein the server of the client (HS Holdings) went down and Sun’s 24x7 software premium - a $300K service was not able to engage them and get the issue resolved. The client was threatening a lawsuit because it breached the service contract. Greg James needed to identify the root cause of the issue and sets out to meet his global team
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NEELEY Managing a Global Team: Greg James at Sun Microsystems, Inc. (B) “I learned that as a manager, you will face crises. You are not a failure if they are created on your watch. How you deal with these crises, however, will define your success as a leader.” −Greg James Greg James returned from his trip exhausted but intent on making the changes necessary to help his team work together effectively. The process problems that had instigated the HS Holdings crisis were easily remedied: James unified
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in different countries, identify with different cultures, and follow different norms. It all came to light when an outage at HS Holdings, who has a $300,000 annual service agreement with 24X7 response, went unanswered by Sun Microsystems. With threats of a lawsuit, Sun Microsystems was determined to get to the bottom of it and find out who dropped the ball. Interpersonal conflict is the most important issue within the case because if there hadn’t been perceived power distance, distrust, and cultural
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Overview of SUN Microsystems Inc. Sun Microsystems I nc. (SUN) provided companies with complete information technology (IT) solutions that included hardware, software, storage and services. One of Sun ’ s competitive strategies had been to form global teams in order to provide excellent and prompt support to its client at any hour of the day. Greg James is the global manager of SUN located in Santa Clara, USA. H e leads a global team of 45 people composed of members in France, India, the UAE and
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be a decisive factor in the global future. It is • A possible Taiwan conflict : equally true that the support of other global How would China react if Taiwan were to players and their preparedness to welcome declare independence ? For many years China in its gradual rise in greatness will have a independence was not an issue as the direct impact on how China emerges. Given the Kuomintang rulers of Taiwan claimed they close connection between China and global were the real government of
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os t 9-806-105 REV: NOVEMBER 9, 2006 THOMAS R. EISENMANN rP KERRY HERMAN Google Inc. Google’s mission is to organize the world’s information and make it universally accessible and useful. — Google’s mission statement yo In December 2005, Google paid $1 billion for a 5% stake in Time Warner’s America Online (AOL) unit. The implied $20 billion valuation for AOL came as a surprise; JPMorgan had recently valued the unit at $13.7 billion.1 However, the partnership was important
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os t 9-806-105 REV: NOVEMBER 9, 2006 THOMAS R. EISENMANN rP KERRY HERMAN Google Inc. Google’s mission is to organize the world’s information and make it universally accessible and useful. — Google’s mission statement yo In December 2005, Google paid $1 billion for a 5% stake in Time Warner’s America Online (AOL) unit. The implied $20 billion valuation for AOL came as a surprise; JPMorgan had recently valued the unit at $13.7 billion.1 However, the partnership was important
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CORPORATE E-LEARNING: EXPLORING A NEW FRONTIER Trace A. Urdan Cornelia C. Weggen turdan@wrhambrecht.com cweggen@wrhambrecht.com 415.551.8600 “In a time of drastic change, it is the learners who inherit the future. The learned find themselves equipped to live in a world that no longer exists.” Eric Hoffer, in Vanguard Management, 1989 2 March 2000 Equity Research TABLE OF CONTENTS Executive Summary ........................................................................
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