essential role in the success of managing organisation. The purpose of this paper is to examine the leadership styles of two leaders in managing the two biggest airline companies in Malaysia namely, Malaysia Airlines and AirAsia. The results showed that the strong leadership style and approach by the two have contributed to the success of the mentioned airlines. The transactional and transformational approaches have significantly given impact in managing the organisation in the current competitive business
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Manage quality customer service BSBCUS501A Student Workbook BSBCUS501A Manage quality customer service 1st Edition 2009 Student Workbook BSB07 Business Services Training Package Part of a suite of support materials for the Acknowledgment Innovation and Business Industry Skills Council (IBSA) would like to acknowledge HASCOM Pty Ltd for their assistance with the development of this resource. Writer: Phil Sands Copyright and Trade Mark Statement © 2009 Innovation and Business
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Measuring Business Excellence Sustaining and transferring excellence: A framework of best practice of TQM transformation based on winners of Baldrige and European Quality Awards Ian McDonaldMohamed ZairiMohd Ashari Idris Article information: To cite this document: Ian McDonaldMohamed ZairiMohd Ashari Idris, (2002),"Sustaining and transferring excellence", Measuring Business Excellence, Vol. 6 Iss 3 pp. 20 - 30 Permanent link to this document: http://dx.doi.org/10.1108/13683040210441959
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Caltex / 2014 Annual REPORT Corporate Governance Statement The Board is committed to conducting the business and operations of Caltex Australia Limited and its group companies (Caltex) in accordance with high standards of corporate governance, and in the best interests of our shareholders. The Corporate Governance Statement provides information about the Caltex Group’s corporate governance practices for 2014, including compliance with the ASX Corporate Governance Council’s Corporate Governance
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challenges for non governmental organisations. The study takes a point of departure in explaining how non governmental organisations can adapt and adopt effective corporate governance practices viz- a- viz, how NGOs can adapt and adopt to corporate governance. Several non governmental organisations do not observe good corporate governance and this to the collapse of many. There are no set rules that are binding and which establish the ways in which organisations have to govern themselves. Most
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Contents 1.0 Introduction 2 2.0 Ford Company Background 4 3.0 Toyota Company Background 5 4.0 Scientific Management 6 5.0 Scientific Management in Ford Motor Company 7 6.0 Contingency Theory 10 7.0 Contingency Theory in Toyota 12 8.0 How Scientific Management impacts Ford’s Workers 14 9.0 How Contingency Theory Impacts Toyota’s Workers 16 10.0 Definition of Organizational Culture and Structure 18 11.0 Ford Organizational Culture 19 12.0 Ford Organizational Structure 20 13.0 Toyota Organizational
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Planned Supply Chain and Total Quality Management Summary The benefits of using planned supply chain and total quality management and how to make them work for your company. Introduction Many companies work with no formal systems in their operational planning. This report looks at what these companies need to do to adopt planned supply chain and total quality management. It first defines the term supply chain management and total quality management and gives detailed descriptions
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the institution] Table of Contents Abstract iii Introduction 1 1.1 HR strategies for an organisation 1 1.2 Assessment of HR strategies and its application 1 British Airways HR strategies 2 2.1 Contemporary issues affecting SHRM 4 2.2 Analysis of contemporary issues affecting SHRM 5 Impact of the merger on SHRM at British Airways 5 Conclusion 6 References 7 Abstract This report is based on the employee relations at British Airways (BA). It includes four main HR strategies
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Sheffield-born Sir Nigel, who is joint global chief executive and managing partner of one of the world’s largest law firms, DLA Piper International, was speaking during a visit to South Yorkshire to deliver a lecture, entitled Rebalancing the Trust Deficit, at Sheffield University, where he is a visiting professor. Drawing on research into corporate trust, carried out for DLA Piper by polling firm Populus, Sir Nigel urged companies to improve the way they communicate and exceed the requirements of
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ASOCIO Policy Paper CORPORATE SOCIAL RESPONSIBILITY Date: June 2004 Table of Contents 1 CORPORATE SOCIAL RESPONSIBILITY ........................................................... 2 1.1 What is corporate social responsibility? ........................................................ 2 1.2 Asia Pacific Perspective ................................................................................ 2 1.3 Corporate Social Responsibility: Unlocking the value................................... 3
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