Manage Quality Customer Service National Unit of Competency BSBCUS501B Learner Guide BSB107 Version 4 Learner Guide BSBCUS501B Manage Quality Customer Service 1. Learner Guide 22 November 2011 Learner Guide BSBCUS501B Manage Quality Customer Service Table of Contents 1. 2. 3. Learner Guide ...................................................... 3 1.1 Conditions of use .......................................................................3 Introduction to the Learner
Words: 10350 - Pages: 42
The purpose of organisation structure is a system adopted to delegate activities and allocate them to respective sub-units, followed by the coordination and control of these activities to achieve organisational goals. An organisational structure is defined as the outline of framework and guidelines for managing operations and has been categorised by centralised and decentralised form on business structure. Dearden (1981) explained that the conceptual framework needs to be identified to understand
Words: 391 - Pages: 2
central importance in lives of people all over the world religion and spirituality are often largely absent from management education and management textbooks. However, there is growing acknowledgement of the significance of religion, spirituality and the related concepts of ethics and values for people working in organisations. The preconceptions that people bring about organisations, about wealth creation, about authority and leadership and about the capacity of organisations to contribute to social change
Words: 251 - Pages: 2
Performance management is an integral business tool for managing people from all levels in an organisation.(Armstrong, 1994). Nowadays organisations integrate performance management systems into its business models as a key driver for the development of its employees. The employee is given a specific set of objectives over a set period of time usually annually and measured to see if employee has achieved desired outcomes. Such targets can be defined by current job description and desired outcome
Words: 410 - Pages: 2
| Unit 2 – Business Resources At the core of every organisation are the human, physical, technological and financial resources that enable it to function. This unit will give learners a broad understanding of the importance organisations place on managing their resources efficiently in order to achieve their objectives. It is important that learners are able to relate their understanding of resource management to a real organisation. This will provide an essential link between theory and practice
Words: 1597 - Pages: 7
Change Management Organisations Change Management Strategy Report Organisations are highly specialized systems and people working within the organisations are generally cynical to change in the work environment as they don't want to get into uncharted territory. It is the natural tendency of human being to live in their comfort zone and no one likes to be comfortable being uncomfortable even for a short duration (during the change process). But, for organisations to survive and succeed in the
Words: 3379 - Pages: 14
Know how Managing knowledge for competitive advantage An Economist Intelligence Unit white paper sponsored by Tata Consultancy Services Know how Managing knowledge for competitive advantage Acknowledgements Know how: Managing knowledge for competitive advantage is a briefing paper written by the Economist Intelligence Unit and sponsored by Tata Consultancy Services (TCS). The findings and views expressed in this white paper do not necessarily reflect the views of TCS, which has sponsored
Words: 7590 - Pages: 31
CRANEFIELD COLLEGE OF PROJECT AND PROGRAMME MANAGEMENT module M2PROJECT MANAGEMENT: PROGRAMME MANAGING ORGANISATIONAL PERFORMANCE AND INNOVATIVE IMPROVEMENT | Project Name – Acorn Industries | | Compiled by | Submission Date – 17 January 2013 | Declaration of interestI hereby declare that this assignment is entirely my work, and that it has not previously been submitted to any other Higher Education Institution. I also declare that all published and unpublished sources have been fully
Words: 4434 - Pages: 18
Jenkins, has on organisation and management, and its accompanying features on the importance of communication, culture and teamwork, he sets on a path to change the tide. Gareth Jenkins must confront a number of communication, cultural and team work challenges bedeviling the company at the moment. Underlying the influence of organisational culture on a firm’s communication and team dynamics is the fundamental leadership function. The function of a leader within the organisation is to steer the
Words: 2974 - Pages: 12
With reference to a service organisation of your choice, critically evaluate how the following approaches to service marketing management – namely, process improvement, human aspects and managing resource capacity can potentially contribute to the success of a service organisation. Your evaluation of processes, human aspects and resource capacity should be critiqued with specific reference to purpose, application and limitations AND with regard to how the effective management of these areas might
Words: 3317 - Pages: 14
