Journal of Operations Management 17 Ž1998. 59–75 The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction Thomas Y. Choi ) , Karen Eboch Department of Management, College of Business Administration, Bowling Green State UniÕersity, Bowling Green, OH 43403-0270, USA Received 14 January 1997; accepted 17 November 1997 Abstract We empirically examine a mediational model of TQM, in which TQM practices have a direct impact on customer satisfaction and an indirect
Words: 10029 - Pages: 41
Beverly, Rose A. His 221 010 August 27, 2011 Morris, Erin The cultural patterns of the Native American groups prior to European colonization. Even though Christopher Columbus claimed to have discovered the Americas in 1492, it was already inhabited some fifteen to twenty thousand years prior. The glaciers were reduced because of global warming and this gave the nomadic hunters access to the core of the North American continent. Amazingly, this contributed
Words: 7887 - Pages: 32
28779. Or contact your local bookstore. The paper used in this book complies with the Permanent Paper Standard issued by the National Information Standards Organization (239.48-1984). Table of Contents Acknowledgments Preface viii vii Chapter One: Planning 1 The Benfield Column Repair Project 5 Food Waste Composting at Larry's Markets 15 W W g the Sydney to Hobart: A Case Study in Project Management 17 Kodak's New Focus 29 Managing Kuwait Oil Fields Reconstruction Projects 39 Managing Resources
Words: 13734 - Pages: 55
CONTENTS Introduction Part One: Foundations Chapter One: Introduction to Advertising 1 Chapter Two: Advertising’s Role in Marketing 34 Chapter Three: Advertising and Society 68 Part Two: Planning and Strategy Chapter Four: How Advertising Works 103 Chapter Five: The Consumer Audience 135 Chapter Six: Strategic Research 169 Chapter Seven: Strategic Planning 205 Part Three: Effective Advertising Media Chapter Eight: Print and Out-of-Home Media 239 Chapter
Words: 179407 - Pages: 718
Gregory Moorhead Vice President of Editorial, Business: Jack W. Calhoun Executive Editor: Scott Person Senior Developmental Editor: Julia Chase Editorial Assistant: Ruth Belanger Marketing Manager: Jonathan Monahan Senior Content Project Manager: Holly Henjum Media Editor: Rob Ellington Buyer: Arethea L. Thomas Marketing Communications Manager: Jim Overly Production Service: S4Carlisle Publishing Services Sr. Art Director: Tippy McIntosh Cover and Internal Design: Joe Devine, Red Hanger Design LLC
Words: 34296 - Pages: 138
Richard Ivey School of Business Foundation Version: 2013-11-22 INTRODUCTION On June 3, 2013, Peter Grisham, a portfolio manager for Penhall Investment Funds, was reviewing the financial data his team had prepared on Lenovo Group Limited, one of the major holdings in Penhall’s Global fund. Penhall managed a number of mutual funds aimed at individual and institutional investors and had delivered strong investment performance by identifying key growth sectors and investing in a leading
Words: 9086 - Pages: 37
helped us in determining the key factors which needed to be further explored for research. The secondary research questionnaire designed had 9 questions and was administered to 100 respondents. Each of the questions was designed to satisfy at least one of the secondary objectives of the research. The response format was of a mixed variety which also helped in better determination of outcomes. Post data reduction, Cross tabulation was used for analyzing the causal relationship between different pairs
Words: 9512 - Pages: 39
EVOLUTION AND MEDIA NATURALNESS: A LOOK AT E-COMMUNICATION THROUGH A DARWINIAN THEORETICAL LENS Ned Kock Lehigh University/Temple University Bethlehem, PA/Philadelphia, PA USA nfk2@Lehigh.edu Abstract Modern theories of human evolution converge on the belief that our brain has been designed to cope with problems that occurred intermittently in our evolutionary past. Evidence suggests that, during over 99 percent of the evolutionary process leading to the emergence of our species, our
Words: 7491 - Pages: 30
A Framework for Linking the Structure of Information Systems with Organizational Requirements for Information Sharing Author(s): Sunro Lee and Richard P. Leifer Reviewed work(s): Source: Journal of Management Information Systems, Vol. 8, No. 4 (Spring, 1992), pp. 27-44 Published by: M.E. Sharpe, Inc. Stable URL: http://www.jstor.org/stable/40397996 . Accessed: 18/03/2013 20:56 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use, available at . http://www.jstor
Words: 6895 - Pages: 28
ESADE WORKING PAPER Nº 239 September 2012 Value congruence in organizations: Literature review, theoretical perspectives, and future directions Yuanjie Bao Simon Dolan Shay S. Tzafrir ESADE Working Papers Series Available from ESADE Knowledge Web: www.esadeknowledge.com © ESADE Avda. Pedralbes, 60-62 E-08034 Barcelona Tel.: +34 93 280 61 62 ISSN 2014-8135 Depósito Legal: B-3449-2012 Value congruence in organizations: Literature review, theoretical perspectives, and future directions
Words: 12319 - Pages: 50
