Chapter 1 Marketing: Managing Profitable Customer Relationships GENERAL CONTENT: Multiple-Choice Questions 1. Central to any definition of marketing is _____. a. demand management b. transactions c. customer relationships d. making a sale e. making a profit (Answer: c; p. 5; Easy) 2. All of the following are accurate descriptions of modern marketing today, except which one? a. Marketing is creation of value for customers. b. Marketing is customer satisfaction at a profit. c.
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MARKETING: CREATING AND CAPTURING CUSTOMER VALUE Marketing – the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for consumers, clients, partners, and society at large Understanding the Marketplace and Customer Needs Customer Needs, Wants, and Demands – – – needs: states of self-deprivation physical needs for food, clothing, warmth, and safety social needs for belonging and affection
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AN INTRODUCTION TO MARKETING MANAGEMENT CONTENTS 1.0 Aims and Objectives 1.1 Introduction 1.2 Marketing Concept 1.2.1 The Production Concept 1.2.2 The Selling Concept 1.2.3 The Marketing Concept 1.2.4 Relationship Marketing 1.2.5 The Societal Marketing Concept 1.2.6 Holistic Marketing Approach 1.2.7 Marketing Mix 1.2.8 Product (Customer Benefit) 1.2.9 Promotion (Marketing Communications) 1.2.10 Distribution (Customer Convenience) 1.2.11 Price (Customer Cost) 1.2.12 The Marketing Mix Coherency 1.2
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Francis Paypa Manuel Montesclaros Entrep 35 TTh 9:00-10:30 Abstract Nowadays it is unavoidable for companies to create customer and brand satisfaction. The economic crisis and decreasing purchase potential enforced companies to develop new marketing strategies. In this context, the concept of relationship retailing comes to the fore. Thanks to fast developments in technology, companies can follow customers shopping intervals and their shopping list and by this means, they make different applications
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Marketing: An Introduction, 10e (Armstrong/Kotler) Chapter 1 Marketing: Managing Profitable Customer Relationships 1) Which of the following is most essential to any definition of marketing? A) demand management B) the production concept C) customer relationships D) making a sale E) making a profit Answer: C Diff: 1 Page Ref: 4 Skill: Concept AACSB: Communication Objective: 1-1 2) All of the following are accurate descriptions of modern marketing today, EXCEPT which one? A)
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Marketing Histories Marketing is a business discipline that has originated in the USA at the turn of 20th century. The aim of this essay is to describe and follow the particular socio-economic situation in which modern marketing emerged, the various processes it underwent in order to thrive and the ways it needs to change further so it can adapt and succeed. Marketing has ‘lived’ among us for such a long time that we cannot exactly mark its true beginning. It has been with us ever since people
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Table of Contents 1. Task One: 1 1.1 SWOT analysis: 1 1.2 Key Products: 3 1.3 Adaptation of the organization marketing mix: 5 2. Task Two: 7 2.1 Marketing Objectives: 7 2.2 Globalization Concepts: 8 2.3 Behavioral trends and environmental factors: 8 2.4 International business and management process: 9 2.4.1 International human resource management: 9 2.4.2 International marketing: 10 2.4.3 International logistics: 10 Reference List 10 Understanding
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business information systems is used to describe a variety of types of information systems (transaction processing, information reporting, decision support, etc.) that support the functions of business such as accounting, finance, marketing, or human resource management. Analyzing Gulf States Paper We can learn a lot about how information technology provides major business benefits in manufacturing and other functional areas of business from the Real World Case of Gulf States Paper Corporation
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MARKETING DECISION support system Marketing decision support system (MDSS) A system used to manipulate a collection of data to interpret and explore potential business scenarios in order to make management decisions. Marketing decision support systems (MDSS) are considered by some businesses a key tool in gaining the edge over competitors. MDSS can be used to assist, rather than supersede, employee decision makers in the complicated scenarios which are common in marketing. Also MDSS can be defined
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Functions of political marketing are pre-requisites for successful political marketing management. The following 8 genreic functions are needed for successful political marketing. 1.Product function: In political practice,there should be an exchange between political parites and electorate in the electoral market. Like mainstream marketing each political party has to offer some product which they wanted to sell in the market place. E.g Good governace , or Obama’s change slogan. 2.Distribution function
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