Chapter 1: Creating and Capturing Customer Value Marketing: creating value for customers and building strong relationships to capture from customers in return - All about managing profitable customer relationships (satisfying customer needs) Core Customer and Marketplace Concepts 1. Needs wants and demands * Needs: states of felt deprivation * Wants: the form human needs take as shaped by culture and individual personality * Demands: human wants that are backed by buying power
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MARKETING NOTES (Lecture1) Terminology Marketing: a social & managerial process by which companies create value for customers and build strong customer relationships to capture value from customers in return. Needs: Absolute necessities required for sustaining life. E.g.: “Food, Clothing
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Marketing philosophies help determine the management of marketing. Companies approach and conduct business in different ways in order to achieve their organizational goals. Based on the meeting held about the newly formed firm, each of them has his/her own opinion on what marketing concept will be used. According to Julie, they should use Production Concept and mentioned that price is an important factor in making profit. This concept is based on the fact that consumers favor products that are widely
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Global Marketing, 6e (Keegan/Green) Chapter 1 Introduction to Global Marketing 1) A management team that fails to understand the importance of global marketing risks losing its domestic business to competitors with lower costs, more experience, and better products. Answer: TRUE Diff: 1 Page Ref: 4 AACSB: Reflective Thinking 2) As Wal-Mart expands into Guatemala and Central American countries, it is implementing a market development strategy. Answer: TRUE Diff: 1 Page Ref: 4 AACSB:
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Global Marketing, 6e (Keegan/Green) Chapter 1 Introduction to Global Marketing 1) A management team that fails to understand the importance of global marketing risks losing its domestic business to competitors with lower costs, more experience, and better products. Answer: TRUE Diff: 1 Page Ref: 4 AACSB: Reflective Thinking 2) As Wal-Mart expands into Guatemala and Central American countries, it is implementing a market development strategy. Answer: TRUE Diff: 1 Page Ref: 4 AACSB:
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Principles of Marketing Long Exam No. 1 Review Guide CHAPTER I : Marketing: Creating and Capturing Customer Value 1. What is Marketing? 2. The Marketing Process a. Understanding the marketplace i. Customer Needs, Wants, Demands ii. Market Offerings iii. Marketing Myopia iv. Markets b. Designing a customer-driven marketing strategy v. Marketing Management vi. Market Segmentation vii. Target Marketing viii.
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01 From: Dr. Keith C. Jones Re: Written Case Project Guidelines In addition to the Live Case, students will work on “written cases”. These cases are designed to provide the students the opportunity to demonstrate their mastery of all marketing related topics and issues. Each student, individually, is required to prepare a 2 to 3 page single spaced typed solution to the case. The solution should be in the format of an executive memo and be very strategic action oriented. If there are
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Marketing: An Introduction, 10e (Armstrong/Kotler) Chapter 1 Marketing: Managing Profitable Customer Relationships 1) Which of the following is most essential to any definition of marketing? A) demand management B) the production concept C) customer relationships D) making a sale E) making a profit Answer: C Diff: 1 Page Ref: 4 Skill: Concept AACSB: Communication Objective: 1-1 2) All of the following are accurate descriptions of modern marketing today, EXCEPT which one? A)
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Ch. 1 Marketing-a philosophy, attitude, perspective or mgt. orientation that stresses customer satisfaction. Organizational function & set of processes used to implement this philosophy. Mgt. Philosophies -Product: internal capabilities of firm vs desires/needs of market. Whats the best product? -Sales: people will buy more if aggressive sales techniques are used. -Market: focus on customer wants/needs. Achieve LT goals -Societal Marketing: some products customers want may not be in best
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CONTEMPORARY GREEN MARKETING - BRIEF REFERENCE TO INDIAN SCENARIO R. Shrikanth *, D.Surya Narayana Raju ** * Assistant Professor Department of Master of Business Administration, CMR College of Engineering and Technology (Affiliated to JNTU), Hyderabad, Andhra Pradesh ** Associate Professor, Department of Master of Business Administration, Vidya Vikas Institute of Technology (Affiliated to JNTU), Hyderabad, Andhra Pradesh ABSTRACT In the modern era of globalization, it has become
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