THE MARRIOTT MANAGEMENT PHILOSOPHY A living tradition of values and beliefs "A businessman once said, 'A business succeeds not because it is long established or because it is big, but because there are men and women in it who live it, sleep it, dream it, and build great future plans for it." "We have realized for a long time that you can't have a service business with a lot of employees without having people who know how to manage. So we have been teaching our management how to manage, as well as
Words: 6228 - Pages: 25
The Early Years 1927-1956: Marriott Takes Flight It all began with an A&W root beer stand. Founder J. Willard Marriott and his wife, Alice, got their young business off the ground by quenching people’s thirst during Washington D.C.’s hot, muggy summers. Good food and good service at a fair price became a guiding principle for Hot Shoppes restaurants--and for Marriott International as it grew. The Growth Years 1957-1985: A World of Hospitality Marriott made a historic shift into the hotel business
Words: 253 - Pages: 2
successful American companies by the name of Marriott International, Inc. & Nordstrom, Inc. They differ in many ways and also have some minor similarities, which I will later illustrate in my paper below. They are two different companies that evolve in two different activities. One is a retail company (Nordstrom) and the other is a hospitality service company (Marriott). They are both major corporation and are well know in the United States market. Marriott International, Inc. is an American global
Words: 1739 - Pages: 7
Maria Trynkina Marriott International is an American hospitality company that manages and franchises a broad portfolio of hotels. J. Willard Marriott was a founder of the Marriott International; the company is now led by President and Chief Executive Officer Arne Sorenson. Today, Marriott International has a lot of properties in different countries and territories around the world. Marriott International is famous among people worldwide. During my working experience in Marriott International I noticed
Words: 257 - Pages: 2
UNIVERSITY COLLEGE OF NORTHERN DENMARK 1st year interdisciplinary exam 2015 TRENDS IN BOOKING THROUGH THE MOBILE DEVICES Klaudia Harvanova 22.5.2015 Number of characters: 19 123 UCN SERVICE AND HOSPITALITY MANAGEMENT KLAUDIAHARVANOVA CONTENTS 1.0 Introduction ....................................................................................................................................... 3 2.0 Delimitations .........................................................
Words: 3794 - Pages: 16
Marriott International is a global company based in Bethesda, Maryland, USA, with more than 4,000 properties, and more than 690,000 rooms in 78 countries, and also have 15 brands Marriott International reported revenues of nearly $13 billion in fiscal year 2013. Marriott have 45 million members in the whole world. There are approximately 300,000 employees at this company. The company is dedicated to providing good service to customers, growth opportunities for associates, and attractive returns
Words: 389 - Pages: 2
CUSTOMER IS THE KING 1.0 Introduction According to Ratan Tata, Chairman of Tata Group, we should be treating the customer in the same way that we would want to be treated as customers. As per his say, In today's world, what customers are looking for, I believe, are products that suit their purpose best in terms of price, features, quality and appearance. They expect to be treated as kings and to receive sales and service support for products like vehicles and air-conditioners. They expect to receive
Words: 4103 - Pages: 17
Ronald Korrub Abstract Far in the South Pacific Ocean there is an Island called Kava. This Island is not very big but the government of that island wanted to grow their tourist population, so they have called on Marriott Hotel Company to build a resort. Marriott CEO Bill Marriott has called me (Nik), Chris, and Alex in to his office to let us know about our latest project. When we reached Kava’s airport we meet with the Governor and he greeted us along with his staff. The governor appointed us
Words: 1428 - Pages: 6
Introduction Marriott is the 71st best place to work in the world this is mainly because of the massive discount and free facility use given to staff. For example staff are given a campus card witch they can use in all Marriot hotels anywhere in the world witch will give them 25% off of food and beverages, 10% off of accommodation and free use of the gym and luxury lounges. Staff are also entitle to 50% off of the five most local hotels to where they live and work. Marriott is the 71st best
Words: 2456 - Pages: 10
Abstract Marriott Hotel is a large franchise company who has grown and changed itself through-out their history. This paper will help explain their core business and things they do to put themselves above their competition. Hopefully after reading this you will have any over-all understanding on how they run their core business which has given them success. Marriott Hotels and Resorts Introduction Marriott was established in 1927 and began as a nine seat A & W root beer stand.
Words: 306 - Pages: 2
