Chapter 1 Introduction to Operations and Supply Chain Management 1-1 Lecture Outline • Why do we need to study Production & Operations Management? • What Operations and Supply Chain Managers Do? • The Operations Function • Evolution of Operations and Supply Chain Management • Globalization • Productivity and Competitiveness • Strategy and Operations • Learning Objectives for This Course Copyright 2011 John Wiley & Sons, Inc. 1-2 Why do we need to study POM? • It is not my major?!!
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costs into two categories, tangible and intangible. Tangible costs are those costs that are already identifiable and precisely measured. For example, utilities, labor, material, taxes, depreciation, and other costs that the accounting department and management can identify, transportation of raw materials, transportation of finished goods and site construction. Intangible costs are less easily quantified. For example, quality of education, public transportation facilities, community attitudes toward
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entities and have been described as deeds, performances or effort (1966); deeds, acts or performances, (1980); activities or processes (1991). (1988) defined services as "that broad class of products characterized by intangibility, inseparability of production and consumption, difficulty of standardization and perishability". As (1986) notes, there is fairly widespread agreement in the literature concerning the
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Supply Chain Management: made up of the interrelated organizations, resources, and processes that create and deliver products and services to end customers Supply Chain Includes… facilities functions activities involved in the process of delivering a product or service from suppliers to their customers Supply Chain Functions and activities… planning and managing supply & demand acquiring materials producing & scheduling the product/service warehousing inventory control distribution
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1.1 COMPANY PROFILE The idea of The Healthy Potato shop was conceived by Lance Kerwin Gagalang, Kyle Aldrich Mercado, and Bernard Dennis J. Chu, Marketing students from Colegio De San Juan De Manila. The Business was created because of the issues of factory made products being unhealthy. The firm decided to come up with delicious yet healthy snacks that eliminated health concerning issues that are produced at present. 1.2 NATURE OF PRODUCT Potato Heads product idea came from the owner’s
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menu, and an all male staff. The operations were proven successful in 1952 ad the first franchise was sold to Neil Fox who opened a restaurant in Phoenix, Arizona and created the well-known golden arches of McDonalds. Fox had huge success with the store and the brothers were reluctant at first to begin a national franchise system, but soon realized that too many copycats were creeping up and they needed an advantage and a head start. Ray Croc joined the team as the exclusive franchise agent in
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The Operations Function 3. Product Design The introductory part of this book provides an overview of the operations management field and some of the prerequisites for decision making in operations: operations strategy and product design. After reading this part, the student should have an appreciation for the importance of operations to the firm, the major decisions made in operations, the linkages of operations decisions to other functions, and the need for strategy to guide all operations decision
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Teaching Notes – Dippin’ Dots Ice Cream, as of October, 2004 Case Uses & Objectives This case can be used to augment discussions of strategic analysis, specifically both internal and external environmental analysis (Chapters 2 & 3 in Dess, Lumpkin & Eisner); and strategic formulation, specifically business level strategy (Chapter 5), with an additional focus on strategic implementation, specifically entrepreneurial development (Chapters 12 & 13). The case is written in a style that overviews
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Teaching Notes – Dippin’ Dots Ice Cream, as of October, 2004 Case Uses & Objectives This case can be used to augment discussions of strategic analysis, specifically both internal and external environmental analysis (Chapters 2 & 3 in Dess, Lumpkin & Eisner); and strategic formulation, specifically business level strategy (Chapter 5), with an additional focus on strategic implementation, specifically entrepreneurial development (Chapters 12 & 13). The case is written in a style that overviews
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an opportunity for quality growth in an industry that is simultaneously experiencing levels of maturity in the US and European markets. Internal analyses of the industry’s top players yields an in depth look into McDonald’s, Yum Brands, Burger King, and Darden Restaurants. McDonald’s is the industry leader in terms of revenues with $89B in 2013 systemwide sales, more than double of nearest competitor
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