SERVICE DELIVERY AND CUSTOMER SATISFACTION IN THE NIGERIAN BANKING INDUSTRY (A STUDY OF GUARANTY TRUST BANK PLC AND SKYE BANK PLC) BY ABDULLAHI, RUKAYAT OPEMIPO MATRIC NO: 101003311 A PROJECT SUBMITTED TO THE DISTANCE LEARNING INSTITUTE, UNIVERSITY OF LAGOS, AKOKA IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE BARCHELOR DEGREE IN BUSINESS ADMINISTRATION (B.Sc.), BUSINESS ADMINISTARTION OF UNIVERSITY OF LAGOS. DECEMBER, 2015. CERTIFICATION This is to certify
Words: 13108 - Pages: 53
complex tasks in an efficient, cost-effective, and safe manner. Training is needed when employees are not performing up to a certain standard or at an expected level of performance. The difference between actual the actual level of job performance and the expected level of job performance indicates a need for training. A training analysis is conducted ultimately to identify what areas of knowledge or behaviors that training needs to accomplish with learners. The analysis considers what results the organization
Words: 7934 - Pages: 32
CHAPTER-1 INTRODUCTION The objective of this research is to identify the reasons behind why sales team are not able to achieve their sales targets especially in telecom industry. Through this research we will try to find out the targets as being set by a company and the actual level of sales made by it. The following data suggests that in recent years the telecom industry’s sales have fairly decreased. One, Only average 60 % of active users are in market which leads to decline in voice sale.( TOI
Words: 4956 - Pages: 20
employees who used e-learning systems in their work environment were gathered in Taiwan and analysed with PLS. Results showed that employees’ learning motivation, reflecting their learning needs and strengths, influenced perceived usefulness and satisfaction with e-learning, and their use of the systems, which enhanced their task performance. The results validated the importance of employees’ learning motivation and the need for alignment of employees’ learning needs and organisational goals in e-learning
Words: 5282 - Pages: 22
Management Accounting: Information for Decision-Making and Strategy Execution - 6.Edition - 2012 Anthony A. Atkinson, Robert S. Kaplan Pearson I have both Solution Manulas And Test Banks Of this Book Contact ahad2030@yahoo.com Chapter 1 How Management Accounting Information Supports Decision Making QUESTIONS 1-1 Management accounting is a discipline that designs planning and performance measurement systems, using financial and nonfinancial information, to help an organization
Words: 7550 - Pages: 31
Starbuck Case Analysis Starbuck Case Analysis Company Statement Starbucks, one of the most successfully coffee companies in the world, has been committed to ethically sourcing and roasting the highest-quality coffee in the world. And Howard Schulte, the CEO of Starbuck, explained Starbuck’s long vision as: an idea which was to create a chain of coffeehouses that would become America’s “third place.” Integrated view, Starbuck’s strategic intent captures the essence of winning. Starbuck want
Words: 2112 - Pages: 9
A Project Report On “Study On Customer Satisfaction In Business To Business Selling Relationship’’ Submitted To: Submitted By: Dr. P. Sridharan Ayan Naskar Associate Prof. & H.O.D. Roll no: 14382008 Pondicherry University
Words: 7940 - Pages: 32
A SUMMER INTERNSHIP PROJECT REPORT ON ACC LIMITED (SALES UNIT) NAGPUR EMPLOYEE ENGAGEMENT A Report Submitted to Rashtrasant Tukadoji Maharaj Nagpur University In Partial Fulfilment of the requirement of Master of Business Administration (MBA) Course Specialization in Finance & Human Resources Management Academic Session 2013- 14 Prepared by PRITI ASHOK MOHITE (Student Name) SARAN MAM Guided by ____________________________ (Guide’s Name) Tirpude Institute of Management Education Note
Words: 11661 - Pages: 47
Starbucks and the needs analysis. The paper will discuss a needs analysis that will include an organizational analysis, a team analysis, and a task analysis. The second part of the paper will consist identifying training objectives and defining a measuring system that identifies those objectives’ effectiveness. Organizational Analysis As we all know, The Starbucks brand continues to grow day by day and has been around for numerous of years. “Establishing itself in 1971, Starbucks has been a successful
Words: 1583 - Pages: 7
quality (IQ) influence system use and user satisfaction, which in turn impact system success. A structural equation model (SEM), using LISREL, was used to test the measurement and structural models using a convenience sample of 674 students at a Midwestern university. The results revealed that both system quality and information quality had significant positive impact on user satisfaction and system use. Additionally, the results showed that user satisfaction, compared to system use, had a stronger
Words: 25206 - Pages: 101
