service representative. If, on the other hand, there are 15 or more calls waiting within Dello’s system, then the incoming call is forwarded to the outsourcer Telemate, and the call will be answered by a Telemate agent. Draw the process flowchart for Dello’s customer service call handling process. [pic] 2. Getaway is another computer company known for mass customization. Its secret is to always maintain an inventory of base models, and to offer its customers
Words: 2129 - Pages: 9
Chapter I INTRODUCTION Background of the Study Technology advances as it changes through the times. However, despite this advancement in technology, Ding-Dong Hardware in Glan, Sarangani Province still uses the manual process in their inventory. The Ding-Dong Hardware finds it hard; hence, the database of a systematic inventory was conceived. The researcher conducted interviews and surveys in developing a database computerized inventory system. Using the System Development Life Cycle (SDLC)
Words: 2373 - Pages: 10
line tools, text formatting, and page formatting to add background images. Students will create basic flow diagrams, complicated flow logic diagrams, directional maps, work flow diagrams, conference floor plans, Phase diagrams, cross-functional flowcharts, and organizational charts. As students create these drawings, they will also learn techniques to drag and manipulate Visio master shapes, create connections between shapes, and apply styles to shapes, text, and pages. Shortcuts will also be learned
Words: 5052 - Pages: 21
3.2 Happy Valley Utility Company a. Draw a system flowchart of the billing operations, commencing with the computer preparation of the meter reading forms and ending with the mailing of customer bills. 3.2 b. Draw a system flowchart depicting customer payments processing, starting with the mail room operations and ending with the two printed reports. 3.4 Prepare a document flowchart to reflect how ANGIC Insurance Company processes its casualty claims. 3.6 a. Prepare a context
Words: 546 - Pages: 3
Kristen’s Cookies 1. How long would it take to process a rush order of one dozen? Two dozen? Three dozen? Based on the diagram below it would take 26 min to make 1 batch of cookies. Considering it takes 10 total minutes to bake a dozen, each additional dozen cookies would add 10 minutes to the total time. Therefore, to produce 2 dozen (assuming they are the same ingredients) would take 36 minutes. Three dozen would take 46 minutes and so on. Activity | Resource used | Time for activity
Words: 472 - Pages: 2
SIZE output numbers[index], avg – numbers[index] index = index + 1 endwhile return b.) Modify the program in Exercise 2a so that the user can enter any amount of numbers up to 12 until a sentinel value is entered. Flowchart: Pseudocode: start Declarations num index num sum num avg num actualSize num SIZE = 12 num numbers[SIZE] = 0,0,0,0,0,0,0,0,0,0,0,0 string CONTINUE = “Y” string moreNumbers getReady()
Words: 296 - Pages: 2
MBA 5140 Assignment -Your primary care physician operates a sound Click Link Below To Buy: http://hwaid.com/shop/mba-5140-assignment-primary-care-physician-operates-sound/ Your primary care physician operates a sound business practice that, at times, seems to suffer from several forms of waste. In your role as a dedicated patient engaged in the study of operations management, you are in a unique position to offer an analysis of your doctor’s business operation to provide recommendations
Words: 466 - Pages: 2
Process Design Matrix- Executive Summary OPS/571 February 15, 2016 Teresa N. Banks Process Design Matrix & Summary The product design of Mary Kay focuses on the product life cycle, but a service design focuses on the services provided and customer experiences. The production process, when manufacturing a product, it must go through several stages of the product life cycle. The difference in a product and service design is putting the focus on people instead of the thing. The service process
Words: 713 - Pages: 3
Information Flow in an Organization , information is created for meaning, decision making and sharing of knowledge. Just like a river flowing information flows from one place to another, into every house, school or organization. The flow begins with the creation of the data at a terminal; this is the beginning of the information flow. From there the information flows down the pipeline through the network which is like a pipeline. Within this network of pipes you have the switching and routing of
Words: 729 - Pages: 3
Process Below illustrates a process map from taking the customer’s order to delivery, including the time taken it takes to complete each stage of the process. Creating a process map allows each activity to be systematically challenged in order to improve the process. Having observed the processes, a more detailed process flow chart was made, shown below. This includes both the time taken to complete each process and the distance the product (pizza) must travel to the next process. It was observed
Words: 488 - Pages: 2
