11/18/2009 Today’s Agenda 1. Why retention matters today 2. Three Ps quiz 3. Is your retention solution process- or program-driven? 4. The Rethinking Retention Modelsm 3 Principles, 7 Strategies 5. Applying the model with Tactics: pp y g Case study #1: Hospital Case study #2: Call centers 1. 6. “Unique” quiz 2. 7. A good…and free…offer 3 Why Retention Matters Today • Voluntary quits fell just 11% from 2007 to 2008 • Applications for open jobs tripled so only your best workers could find new jobs
Words: 1486 - Pages: 6
Provide several examples from the case. Smartphone’s assist these companies in multiple ways to increase their profitability. In the case of San Antonio based utility provider, CPS Energy, it streamlined there operations. In some situations in the field their current model of operation often required multiple, non-specialized individuals to address a single incident or work order. The use of cell phones allowed not only for a single individual in most cases to be dispatched, that individual
Words: 1288 - Pages: 6
Exercise 1: Diversity Questionnaire 1. Do you recognize and challenge the perceptions, assumptions, and biases that affect your thinking? Almost always 2. Do you think about the impact of what you say or how you act before you speak or act? Almost always 3. Do you do everything you can to prevent the reinforcement of prejudices, including avoiding using negative stereotypes when you speak? Almost always 4. Do you encourage people who are not from the dominant culture to speak out on their
Words: 1106 - Pages: 5
[pic] Global Management Studies GMS 200: Introduction to Global Management Fall 2009 (Section 2) INSTRUCTOR INFORMATION Professor: Dr. Shavin Malhotra Class Room: Main LIB072 Class Time: Friday 12:00 to 15:00 Office: TRS 1-101 Office Hours: Monday 14:00 to 15:00 E-mail: shavin.malhotra@ryerson.ca Phone: 416- 979 5000 x 2445 Teaching Asst.: Issa Guindo E-mail: iguindo@ryerson.ca COURSE INFORMATION Pre-requisites and/or Exclusions: None Posting of Grades and Feedback
Words: 3146 - Pages: 13
and Implementation Assignment 1, 2013 – Case Studies Tutorial-based group assessments Due: See ‘Due Dates for Case Study Submission’ section Marks: 30% of the total marks for the unit Background – Learning with Cases Harvard University, probably the most famous source of teaching cases, describes these resources as follows: “Teaching cases – also known as case studies – are narratives designed to serve as the basis for classroom discussion. Cases don’t offer their own analysis. Instead
Words: 15979 - Pages: 64
Case Study 5.1: Capital One creates value through e-business Capital One Capital One, a leading bank that offers credit card, saving, loan and insurance is based in UK, Canada and the US, was established in 1995. It is an outstanding candidate to study for business experts because it is a highly profitable financial company, which generated a net income of 1 billion dollars in their first ten years. Capital One creates competitive advantage to exceed competitors. Why is Capital One successful
Words: 983 - Pages: 4
Case Study – Royal Hotel 1. Briefly (2 paragraphs or less) describe the facts of the case. In order to improve the performance, Royal Hotel (RH) became one of the clients of Fancy Consultants& Company (FC). Blake Cantera was an intern and he was in charge of this case. According to the General Manager (GM), the level of the service in RH was unacceptable based on the discerning guests and RH’s self-positioning. Blake recommended RH to purchase and install M-tech’s Espresso after some short
Words: 852 - Pages: 4
Multimedia University Faculty of Management BAC4674 INTEGRATED CASE STUDY (3 credit hours) PRE-REQUISITE: BAC3634 CORPORATE ACCOUNTING 1 BAC2624 MANAGEMENT ACCOUNTING 2 Trimester 3, 2014/2015 OBJECTIVES This is a capstone course for the Bac. Acc (Hons) programme which integrates knowledge from financial accounting, management accounting, taxation, audit, finance, management and business related technology and other social science courses. Experiential exercises are embedded
Words: 1377 - Pages: 6
Case 7. HIT AND MISS MANUFACTURING: A Star is Born The head of HR department, Atty. Mila Bravo was directed by the company president to act as leader of a committee whose task is to revise and update the current compensation scheme of the company. The President designated the following as members of the committee: 1. the accountant 2. the executive secretary 3. an employee in one of the operating units 4. an officer of the labor union 5. the internal auditor
Words: 1791 - Pages: 8
Hospitality Industry, Management Control Systems, Performance Measurement, Contingency Approach, Multiple Case Study The purpose of the thesis is to describe and analyze the use of management control systems in the hospitality industry. Purpose: Methodology: The study is mainly a descriptive, multiple case study based on deductive reasoning. However, explanatory elements occur. The nature of the study is to a large extent qualitative and is primarily based on interviews and analysis of current management
Words: 36462 - Pages: 146
