respect to ….. | 2 | Relations with Customers | Customer Relationships If your job requires interfacing or contacting any Company customers or potential customers, it is critical to remember that you represent the Company to the people with whom you are dealing. Act in a manner that creates value for our customers and help build a relationship based upon trust. The Company and its employees have provided services for many years and have built up significant goodwill over the years. This goodwill
Words: 12565 - Pages: 51
History of Banking 7 2.4 History of Banking in Nepal 8 2.5 Types of Banks 9 2.6 Commercial Bank 9 2.6.1 Functions of Commercial Bank 10 CHAPTER: 3 11 INTRODUCTION TO THE ORGANIZATION 11 3.1 Introduction of NIBL 11 3.2 Vision 11 3.3 Mission 11 3.4 Background 12 3.5 Capital Structure of NIBL 12 3.6 Organization structure of bank 13 3.7 Product and Services Offered 14 3.8 Goals and Objective of NIBL 15 3.9 Levels of Management 15 3.10. Strength and Weakness 16 CHAPTER:
Words: 7410 - Pages: 30
Darrell Johnson Chad Mikels HBM 581 Services Management Section 2 Team 5 February 24, 2013 [Type text] Table of Contents Executive Summary Background Research Companies researched, program names and descriptions Description of the Proposed Program Company overview Target customers Suggested Program Names Features and Benefits Terms and Conditions Duration of the Program Initiating and Marketing Tracking Device for Customers Estimates costs to implement and
Words: 4862 - Pages: 20
BALANCE SCORECARD INTRODUCTION: A Conceptual Framework for Managing Lodging Brands: A Balanced-Scorecard Approach Abstract: The issue of brand management remains a formidable challenge for lodging organizations and lodging brand managers. This challenge is partly due to the fact that effective brand management requires an all-inclusive and comprehensive organizational approach. This paper proposes a framework that uses the balance scorecard (BSC) as the basis for brand management. The framework
Words: 5209 - Pages: 21
PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the
Words: 79436 - Pages: 318
Chapter Four Professional Accounting in the Public Interest, Post-Enron Purpose of the Chapter When the Enron, Arthur Andersen, and WorldCom debacles triggered the Sarbanes-Oxley Act of 2002 (SOX), a new era of stakeholder expectations was crystallized for the business world and particularly for the professional accountants that serve in it. The drift away from the professional accountant’s role as a fiduciary to that of a businessperson was called into question and reversed. The principles
Words: 62999 - Pages: 252
FINANCIAL RATIO ANALYSIS OF UNITED COMMERCIAL BANK LIMITED INTERNSHIP REPORT ON FINANCIAL RATIO ANALYSIS OF UNITED COMMERCIAL BANK LIMITED SUBMITTED TO M R M AHMUDUL HAQ ASSISTANT PROFESSOR BRAC B USINESS SCHOOL BRAC UNIVERSITY SUBMITTED BY: ASHIQUR RAHMAN ID-08104154 BRAC B USINESS SCHOOL DATE OF SUBMISSION M AY 24, 2012 LETTER OF TRANSMITTAL 24th May 2012 Mr Mahmudul Haq Assistant Professor BRAC Business School BRAC University Subject: Submission of Internship Report. Dear Sir, With due
Words: 12399 - Pages: 50
c. marketing network d. marketing environment Answer: (d) Difficulty: (3) Page: 118 3. Which of the following terms best describes the environment that includes the forces close to the company that affect its ability to serve its customers—the company, suppliers, marketing channel firms, customer markets, competitors, and publics? a. microenvironment b. macroenvironment c. global environment d. networked environment Answer: (a)
Words: 5600 - Pages: 23
Legal Ducks: Protecting Your Business Interests 5 10 13 18 23 30 CONTENTS 7. Build a Strong Board: Getting Help, Not Headaches, from Outside Advisers 43 PART II Pouring the Foundation: Laying In Your Mission, Vision, and Values 53 57 62 64 71 8. Mission Critical: Embodying
Words: 130379 - Pages: 522
Topic 1. Managers and Managing. 1. Management is a process of using organizational resources to achieve organizational goals effectively and efficiently through planning, organizing, leading, and controlling. A manager is a person responsible for supervising the use of an organization’s resources to meet its goals. Efficiency is a measure of how well or productively resources are used to achieve a goal. Effectiveness is a measure of the appropriateness of the goals an organization is pursuing
Words: 5421 - Pages: 22