research on that. The authors use structural equation modeling to test the relationships among these constructs. At the end the results shows that: - the result supporting the impact of CRM and INNOVATION on performance - indicated that the indirect effect of CRM on firm performance through innovation is significant - this result reinforce the view that developing close relationships with customers enhances a firm’s ability to innovate. Theory 1 What is CRM? is a widely implemented model for managing
Words: 1213 - Pages: 5
straightforward and consists of a collection of similar data among rows that allow for the user to easily locate what they need. One of the biggest advantages of the relational model of database design is that its foundation is formal mathematical theory. It allows its concepts to be defined and examined with great precision. In other systems, the calculations may need to be done separately prior to using the database. 2. Summarize in your own words the purpose of an E-R model specific to ACME
Words: 523 - Pages: 3
Important Consideration for building a new e business Table of Contents 1.0 Executive Summary: 3 2.0 Important consideration to build a new E-business: 3 2.1 Business Plan of the E business: 4 2.2 Basic Infrastructure: 5 2.2.1 Client/Server Technology: 5 (A) Two Tier Client/Server Architecture: 6 (B) Three Tier Client/Server Architecture: 6 2.2.2 Web technologies and applications: 7 2.2.3 Collaborative Technologies: 7 (A) Electronic Data Interchange (EDI): 8 (B) Workflow
Words: 3316 - Pages: 14
Lecture Notes in Computer Science Commenced Publication in 1973 Founding and Former Series Editors: Gerhard Goos, Juris Hartmanis, and Jan van Leeuwen 6336 Editorial Board David Hutchison Lancaster University, UK Takeo Kanade Carnegie Mellon University, Pittsburgh, PA, USA Josef Kittler University of Surrey, Guildford, UK Jon M. Kleinberg Cornell University, Ithaca, NY, USA Alfred Kobsa University of California, Irvine, CA, USA Friedemann Mattern ETH Zurich, Switzerland John C. Mitchell Stanford
Words: 147474 - Pages: 590
Business Process Management: Past, Present, Future Wil M.P. van der Aalst Information technology has changed business processes within and between enterprises. More and more work processes are being conducted under the supervision of information systems that are driven by process models. Examples are workflow management systems such as Staffware, enterprise resource planning systems such as SAP and Baan, but also include many domain specific systems. It is hard to imagine enterprise information
Words: 1874 - Pages: 8
DELIVERING RESULTS: EVOLVING BPR FROM ART TO ENGINEERING Richard J. Mayer, Ph.D., Associate Professor Department of Industrial Engineering Texas A&M University, College Station, Texas Paula S. deWitte, Ph.D., Executive Vice President Knowledge Based Systems, Inc. College Station, Texas Abstract This chapter presents an approach to BPR that is focused on achieving results from the first stages to implementation. The engineering approach presented utilizes an integrated set of methods applied incrementally
Words: 17958 - Pages: 72
Documenting Information Systems By Slade Augustine Contents Page Introduction Pg 3 Rea Ontology Outline Pg 4 The Value System Rea Model Pg 5 - 7 Environmental Analysis Pg 8 - 12 The Value Chain Model Pg 13 - 17 The Business Process Model Pg 18 - 22 Database tables Pg 23 - 24 SALES/COLLECTION (DEBTORS) DATABASE DESIGN Pg 25 The Financing Business Process Pg 26 - 34 Supporting Documentation
Words: 3427 - Pages: 14
How to integrate technology-enhanced learning with business process management Nicola Capuano, Matteo Gaeta, Pierluigi Ritrovato and Saverio Salerno Abstract Purpose – The purpose of this paper is to propose an innovative approach for providing an answer to the emerging trends on how to integrate e-learning efficiently in the business value chain in medium and large enterprises. Design/methodology/approach – The proposed approach defines methodologies and technologies for integrating technology-enhanced
Words: 7954 - Pages: 32
System Modeling Margaret Francies Strayer University Term Paper System Modeling Theory– CIS 331 Richard Guirguis Due on 12/8/2010 System Modeling Systems modeling or systems modelling is the approach to the study of the use of models to imagine and construct systems in business and IT development. In business and IT development the term "systems modeling" has multiple meaning. System Modeling can refer to analysis and design efforts, simulation and or system dynamics, and a study of
Words: 662 - Pages: 3
CHAPTER 2 Software Development: Theory vs. Practice Ideally, software is developed as described in Chapter 1 * Linear * Starting from scratch Requirements -> Analysis -> Design -> Implementation -> Development In the real world, software development is totally different * We make mistakes * The client’s requirements change while the software product is being developed * Moving target problem Iteration and Incrementation In real life, we
Words: 1685 - Pages: 7
