Officer’s Review and Forward-looking Statements Chief Executive Officer’s Review 2 Forward-looking Statements 5 General Information 5 Business and Financial Review – Interim Management Report Business Review - Summary 6 Business Review – Divisional Results 9 Other Material Items 18 Balance Sheet Business Review 20 Risk Management 39 Principal Risks and Uncertainties 110 Related Party Transactions 111 Gender Diversity 111 Board of Directors 111 Financial Statements Independent Review Report to Santander
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Accolades The Asian Banker International Excellence in Retail Financial Services Awards • Best Retail Bank in India • Best Bancassurance business in India • Best Risk Management in India Businessworld Best Bank Awards • Best Bank CNBC TV18 Best Bank and Financial Institution Awards • Best Bank • Aditya Puri - Outstanding Finance Professional CNBC TV18 Financial Advisor Awards • Best Performing Bank (Private) DSCI (Data Security Council of India) Excellence Awards • Security in Bank Dun & Bradstreet
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A C L A S S W I T H D R U C K E R This page intentionally left blank A Class with Drucker The Lost Lessons of the World’s Greatest Management Teacher BY WILLIAM A. COHEN, PhD A M E R I C A N NEW YORK I M A N A G E M E N T I A S S O C I A T I O N I AT L A N TA I I B R U S SE L S I CHICAGO I MEXICO CITY I SAN FRANCISCO D. C. S H A N G H A I T O K Y O T O R O N T O W A S H I N G T O N, Special discounts on bulk quantities of AMACOM
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