European Journal of Marketing 30,1 8 Received October 1994 Revised April 1995 SERVQUAL: review, critique, research agenda Francis Buttle Manchester Business School, Manchester, UK SERVQUAL: a primer SERVQUAL provides a technology for measuring and managing service quality (SQ). Since 1985, when the technology was first published, its innovators Parasuraman, Zeithaml and Berry, have further developed, promulgated and promoted the technology through a series of publications (Parasuraman et al
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Original article Using handhelds in a Jigsaw cooperative learning environment C.-Y. Laià & C.-C. Wuw ÃDepartment of Information and Computer Education, National Taiwan Normal University, Taipei, and National Taichung Nursing College, Taichung, Taiwan wDepartment of Information and Computed Education, National Taiwan Normal University, Taipei, Taiwan Abstract This paper reports our implementation of a handheld wireless environment to support Jigsaw cooperative learning activities in
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European Journal of Marketing 30,1 8 Received October 1994 Revised April 1995 SERVQUAL: review, critique, research agenda Francis Buttle Manchester Business School, Manchester, UK SERVQUAL: a primer SERVQUAL provides a technology for measuring and managing service quality (SQ). Since 1985, when the technology was first published, its innovators Parasuraman, Zeithaml and Berry, have further developed, promulgated and promoted the technology through a series of publications (Parasuraman et al
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Research Article The nurses'experience of possible HIV infection after injury and/or exposure on duty L Roets, Ph.D School of Nursing, Faculty of Health Sciences, University of the Free State LEZiady,M.Soc.Sc School of Nursing, Faculty of Health Sciences, University of the Free State. Keywords: Nurse, experience, HIV, infection, injury, exposure. Abstract: Curationis 31 (4): 13-23 The purpose of the research was to describe the experience of nurses in the studied hospital who had been
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International Journal of Business and Management Vol. 5, No. 4; April 2010 Influence of Service Quality on Customer Satisfaction Application of Servqual Model K. Ravichandran College of Business Administration in Alkharj, King Saud University P O Box 165, 11942, Alkharj, Saudi Arabia E-mail: varshal2@yahoo.com B. Tamil Mani Reader, Gandhigram University Dindugul, Tamilnadu, India E-mail: dr_tamilmani@rediffmail.com S. Arun Kumar Department of Management Studies, Saranathan College of Engineering
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RESEARCH PROPOSAL Module: Research Methodology Module Leader: Malcolm Bennison Program: MSc (ITM) Submitted by: Student ID: Table of Contents Working Title……………………………………………………………………………………..3 Introduction………………………………………………………………………………………..3 Background of the Study………………………………………………………………...……3 Purpose of the Study…………………………………………………………………………..3 Rationale for the Topic………………………………………………………………………..4 Statement of the Problem……………………………………………………………………
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Research is the systematic investigation into existing or new knowledge.[citation needed] It is used to establish or confirm facts, reaffirm the results of previous work, solve new or existing problems, support theorems, or develop new theories. A research project may also be an expansion on past work in the field. In order to test the validity of instruments, procedures, or experiments, research may replicate elements of prior projects, or the project as a whole. The primary purposes of basic research (as
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JAN REVIEW PAPER Measurement of empathy in nursing research: systematic review Juping Yu & Maggie Kirk Accepted for publication 16 July 2008 Correspondence to M. Kirk: e-mail: mkirk@glam.ac.uk Juping Yu MSc PhD RN Research Fellow Faculty of Health, Sport and Science, University of Glamorgan, Wales, UK Maggie Kirk BSc PhD RN Head of Research/Leader Genomics Policy Unit and Lead Professional Specialist (Nursing Professions) NHS National Genetics Education and Development Centre Faculty of
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The Shouldice Method Abstract Dr. Earle Shouldice and his method of hernia operations and recovery methods are discussed. The discussion includes techniques pioneered by Dr. Shouldice, and the founding and operation of a facility bearing his name and utilizing his methods. Keywords: Earle Shouldice, Shouldice Hospital, Shouldice Method, hernia The Shouldice Method The Shouldice Hospital Limited case consists of the story of an Ontario farm boy who grew up to significantly impact the lives
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strategic and resolute to meet the demands of the business of the environment (Byham, Smith & Paese 2002). The purpose of this paper is to create my own personal development plan based on the Central Michigan University (CMU) leadership competency model, leadership theories and personality tests. This will serve as a framework to allow me to identify my own weaknesses and strengths, and develop my leadership capacity, allowing myself to be able to achieve the vision I set for myself and the current
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