Operations and Supply Management: Goods and Services Similarities and Differences between Goods and Services The similarities between good and services are that goods and services provide value to the customer, and they can both be made to fit what a customer wants or needs. The delivery of both goods and services require a process to get to final delivery, so operations management is a critically important skill for both (Collier, 2007). According to Jacobs, there are five things
Words: 1020 - Pages: 5
are not driving strategy development. What is meant by the expressions order winners and order qualifiers? What was the order winner for your last major purchase of a product or service? Order winners differentiate products or services of one firm from another. Order qualifiers is a screening criterion that permits a firms products to even be considered as a possible candidates for purchase. Last purchase of pasta order
Words: 555 - Pages: 3
CASE 1: OPERATION STRATEGY AT GALANZ 1. What were the order winners/qualifiers for Galanz in the microwave oven business during the early stage of its development? Order winners are "those competitive characteristics that cause a firm's customers to choose that firm's goods and services over those of its competitors. Order winners can be considered to be competitive advantages for the firm” (APICS Dictionary, 2008). Order qualifiers are "those competitive characteristics that a firm must exhibit
Words: 1591 - Pages: 7
focused firms in markets requiring low cost for success. True False | 8. | An order winner is a set of criteria that differentiates the products or services of one firm from another. True False | 9. | An order winner is a set of screening criteria that permits a firm's products to be considered as possible candidates for purchase. True False | 10. | An order qualifier is a set of screening criteria that permits a firm's products to be considered as possible
Words: 6726 - Pages: 27
Chapter 2: Operations Strategy and Competiveness This chapter explains the importance of business strategy and the ties it has with operation strategy. A business strategy includes the company’s visionary mission, its market, and core competencies. This is what ultimately makes the companies long term plan. The overall model for development operations strategies are marketing strategy, finance strategy and operational strategy. Operational strategy must come together with the company’s strategy
Words: 566 - Pages: 3
* Word count or equivalent: 1000 (500 per answer) * Assessment criteria: * To identify the nature of operations management * To analyse the processes of operations management * To analyse management approaches to operations management * To apply operations management to gaining customers and competing * To examine the operational processes and life cycles * Knowledge/understanding of concepts (40%) * Ability to collect, synthesise and apply information (20%)
Words: 5852 - Pages: 24
in any form whether physically manually or scientifically by electronic monitoring systems, for the purpose of securing such area/property and at the same time ensuring the safety and protection of persons within such areas, to maintain peace and order within such areas, to conduct recruiting, training, furnishing or posting any security guard, to do its functions or solicit individuals, businesses, firms, or private, public or government-owned or controlled corporation to engage his/its service
Words: 1917 - Pages: 8
marketing costs. I see the order qualifier as lawn care the provides quality grass seed and good products, but the order winner it would be the competitor providing application and ensuring the lawn condition would remaining in good standing through the growing season. If The Lawn Care Company expanded into not only being a supplier but also an applicator of their product, the primary focus would move from highest quality products to efficient application service. In order to achieve this, they can
Words: 678 - Pages: 3
The Tao of Timbuk2 1. Consider the two categories of products that Timbuk2 makes and sells. For the custom messenger bag, what are the key competitive dimensions that are driving sales? Are their competitive priorities different for the new laptop bags sourced in China? For the custom messenger bag, the key competitive dimensions that are driving sales are high-quality custom (bags are worn daily for a decade), reasonable price, high differentiated design (customers select the basic bag configuration
Words: 748 - Pages: 3
develops their customers own brands and manufactured from free issue basis. Order Qualifiers and Order Wining Criteria: Order qualifiers are the factors or elements that a firm must atleast have inorder to be considered for competition in the market place (Davis et al., 2007). The factors which gives a product or service the competitive edge over other players in the marketplace and helps to generate sales is known as order wining criteria (Slack and Lewis, 2011). For Alpha Toiletries, Product development
Words: 1133 - Pages: 5
