Performance Measurement Promotes Effective Management Effective management is based on a foundation of effective measurement, and almost everything else is based on that. Bain & Company director emeritus and customer loyalty expert Frederick Reichheld unequivocally put it this way: "Measurement systems create the basis for effective management."[7] As Figure 1-1 illustrates, measurement determines what management does, and it works—through management—to touch every part of the organization, including
Words: 3111 - Pages: 13
Arimonu Progress O. COURSE TITLE: Measurement and Evaluation COURSE CODE: PDE 5109 ASSIGNMENT: State the differences and similarities between measurements and evaluation. Differences between measurements and evaluation MEASUREMENT | EVALUATION | 1 | Measurement refers to the process by which the attributes or dimensions of some physical objects are determined. | Evaluation referrers to the process designed to provide information that will
Words: 806 - Pages: 4
Measuring physician’s quality can enable them to strive for high performance. In order to create an atmosphere where physicians are meeting quality standards there needs to be an improvement program implemented to insure quality. According to article I researched “Performance measurements coupled with feedback (that is, audit and feedback) to health care providers has been shown to improve the quality care. Computerized clinical decision to support can improve quality.” (Persell, Dolan, Friesema
Words: 411 - Pages: 2
Works The previous performance measuring system at Armco was based on cost and safety factors, which were considered the primary desired results parameters. But looking at the nature of operation of the company, which is based on manufacturing, the higher management recognized that these parameters of measurement were not adequate to measure the performance and efficiency of the process. In other words, more knowledge of the desired results was to be gathered and performance dimensions were needed
Words: 396 - Pages: 2
IMPORTANT ISSUES RELATED TO PROCUREMENT PERFORMANCE MEASUREMENT……………………………………………………………………...6 5.1. DEFINITIONS…………………………………………………………………….6 5.2. WHY MEASURING PROCUREMENT PERFORMANCE……………….7 5.3. CHARACTERISTICS OF PERFORMANCE INDICATORS……………..9 5.4. BOARDROOM ALIGNEMENT…………………………………………….10 5.4 EXEMPLE OF A DETAILED FRAMEWORK FOR MEASURING PROCUREMENTPERFORMANCE…………………………………………...10 6. MESEARING SSFR PROCUREMENT PERFORMANCE………………….13 6.1. SIMPLIFIED PROPOSED FRAMEWORK
Words: 5456 - Pages: 22
implementing BSC is not easy and selecting the best performance measurement is the most challenging step. I agree with you how critical BSC is playing in the organizational future success as it is enhance effectively in developing the organizational strategy, measuring the result of the objectives. A survey been done of U.S. financial services companies (Ittner and Laecker, 2006) discovered that, most of these companies were not satisfied with their measurement systems. They believed there was too much emphasis
Words: 268 - Pages: 2
2- Measurement Theory Definition Measurement is being defined by many researchers. According to Campbell it is the assignment of numerals to represent properties of material systems other than numbers. A similar definition was given by Stevens who states measurement as the assignment of numerals to objects or events according to rules. Whatever the definitions given by all the researchers, they all bring about to the same meaning and understanding. Based on my understanding, measurement is the
Words: 1075 - Pages: 5
into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system. The BSC was developed to measure both current operating performance and the drivers of future performance. The objectives and measures on a Balanced Scorecard should be derived from the business unit's strategy. A scorecard should contain outcome measures and the performance drivers of those outcomes. The scorecard measures organizational performance across a set of leading
Words: 3680 - Pages: 15
The New Performance-Based Security Program Authored by The Sage Group The Professional Services Group (PSG) of Aronson Security Group asked us to comment on four questions related to metrics. Since creating, measuring and accelerating value is our focus, we were happy to oblige. Here were the four questions: * How do you determine what to formally measure? * How do you collect, understand and report on those metrics? * What value does security get from investing in metrics?
Words: 927 - Pages: 4
to have better pay than the competitors to keep the employees. The carriers are paid well with USPS and tend to stay until the time they are eligible to retire. The "Performance Measurement Systems" (2004) website "External First-Class Measurement System (EXFC) is not a system-wide measurement of all First-Class Mail service performance". The USPS has very effective guidelines and follows protocol to the "T". The USPS takes great steps when ensuring quality service and care to their customers
Words: 928 - Pages: 4
