Role of Service Excellence on the satisfaction of Customers and Customer Loyalty/Service Quality (SQ) Introduction In market private & public sectors banks, Islamic and microfinance banks are functioning. In this situation only those companies can stay alive which offer the most excellent products and services to their customers, because customers have so many options in the same market place and it’s really tough job and banking sector is also the part of this competitive environment. Because banking
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‘Researching Made Easy’! To make this report we needed a lot of information about the particular bank and banking industry as a whole. In the report we have used largely the information provided by different banking personnel. All the people who have helped us with the raw data, our warmest regards to them. I would like to express gratitude to Mr. Jamil the manager of one of the branch of One Bank. He gave us the permission to go to his branch and make the report. His help is unforgettable because
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Introduction Bank introductions EXIM Bank (Export Import Bank of Bangladesh Limited) was incorporated on June2, 1999 as a private sector banking company under the company’s act 1994 and started its operations on August3, 1999. The bank has authorized capital of BDT 3.5 billion and a paid up capital of BDT 2.68. The bank is listed in both DSE and CSE. Company Details Business Operations -Sariah based Islami banking service Chairpersons-Md. Nazrul Islam Majumdar Directors-Md. Faiz Ullah
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CHAPTER ONE INTRODUCTION 1.1 Introduction Microfinance industry is now affected by strong competition : “ commercial banks have begun to target MFIs’ traditional customers , new MFIs have continued to be created in microfinance industry, the microfinance clientele is becoming more sophisticated concerning the quality of service they require or expect”( Daubert 2002) . These factors may negatively affect the MFIs. In fact, the microfinance industry is losing customers because
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An Internship Report On Banking Efficiency of EXIM BANK Limited 1.1 ORIGIN OF THE REPORT Reporting means the written presentation of the evidence and findings of a research. After completion of the internship program report submission is essential. The report is based on a topic that can satisfy both organization and my academic institution. Internship is the last part of my MBA course. Being a MBA student internship and report submission is essential for me. Without completion of internship and
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AND SELECTION PROCESS OF STANDARD BANK LIMITED Report submitted in fulfilment of the requirements for the degree of Master of Business Administration with a major in HRM ADITI DAS MATRIC NO.: R123335 PROGRAMME: MBA DEPARTMENT OF BUSINESS ADMINISTRATION FACULTY OF BUSINESS STUDIES INTERNATIONAL ISLAMIC UNIVERSITY CHITTAGONG SPRING 2014 RECRUITMENT AND SELECTION PROCESS OF STANDARD BANK LIMITED ADITI DAS MATRIC
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supplying of credit their main purpose. A bank not only accepts money or deposits, but also lends money and creates its own credit; Crowther (2009, Bank Foundation, 5th edition) has defined a bank as “a dealer in debts- his own and of other people”. Sawyers (2006, Fundamentals of Banking, 2nd edition) states, “we can define a bank as an institution whose debts (bank deposits) are widely accepted in settlement of other peoples debts to each other”. Banks are financial institutions or financial intermediary
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one of the many examples of statutory body that has contributed towards the development in terms of economic value in Malaysia. Lembaga Tabung Haji is an institution that was established with a focus on Islamic Finance in Malaysia. It was established in 1963. Lembaga Tabung Haji is the largest Islamic fund manager in Malaysia, with funds in excess of RM36 billion (Lembaga Tabung Haji, 2013). Lembaga Tabung Haji has 50 years of experience in terms of deposits, pilgrim services and operations, as well
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audited by the Auditor General before being tabled in the Parliament in compliance with Section 16(2) of the act. The preparation of The Federal Government Financial Statement is constructed to show the financial position, cash flow and financial performance of the government. These Financial Statements report all financial transaction pertaining to the sources and applications of the financial resources as appropriated by the parliament for respective financial year. Statement of Financial Position
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American International University-Bangladesh (AIUB) INTERNSHIP REPORT ON Job Satisfaction Of Shahjalal Islami Bank Limited An Internship Report Presented to the Faculty of Business Administration in Partial Fulfillment of the Requirements for the Degree of Bachelor of Business Administration Supervised By Mr. Abdul Kader Nazmul Head, Dept. of Management & Assistant Professor, Faculty of Business Administration, AIUB Submitted By; Rahman Md. Shamiur ID 05-05462-1 Human Resource
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