“EXCELÊNCIA NO ATENDIMENTO” POR ANDRÉ MELLO DOS SANTOS Monografia referente ao término da Pós Graduação Em Gestão Estratégica em Técnicas de Vendas e negociações AVM Instituto Universidade Cândido Mendes Primeiro semestre de 2013 André Mello dos Santos Através deste conheceremos as competências para excelência no atendimento. Trabalho apresentada à Faculdade Integrada A Vez do Mestre, sob orientação do professor Jorge Vieira. Rio de Janeiro 2013 Agradecimentos
Words: 8281 - Pages: 34
International Journal of Management & Strategy,July-Dec.2010 Vol.1No.1 CONSUMER PURCHASE OF CONSUMER DURABLES: A FACTORIAL STUDY Hitesh D. Vyas,Ph.D., Bhavnagar University,India ABSTRACT “Many things that were considered as luxuries till about ten years ago have become necessities for most people today.” And in case of household goods consumption it has happened also, as scooter were luxury at once becomes necessity now. The present study is focused on a study of important factors and sources
Words: 4388 - Pages: 18
Recommendation------------------------------------------------------------------------ 14 Reference----------------------------------------------------------------------------------------- 15 Task 1 (P1- Marketing definition According to Philip Kotler, Marketing is a social process by which individuals and groups obtain what they need and want through creating and exchanging products and values with others. In this definition, the author tells that it is a social and commercial activity where
Words: 4700 - Pages: 19
ANALYSIS OF THE EFFECTS OF A SERVICE CHARTER ON SERVICE DELIVERY DECLARATION DEDICATION I wish to dedicate this work to my wife Grace, children Jedidiah, Emmanuel and Beracah and parents who inspired, supported and encouraged me to overcome the numerous challenges of this study. ACKNOWLEDEGEMENT I wish to acknowledge the professional guidance and support of Dr. Katuse throughout this work. I am also grateful to Mr Charles Muhia who spent much of his time discussing the work and giving
Words: 11702 - Pages: 47
Building Service Relationships: It's All About Promises Mary Jo Bitner Arizona State University There is no one better qualified to write a comprehensive paper on service relationships than Leonard Berry-the first person to use the term relationship marketing in the services literature (Berry 1983). Not unexpectedly, he has delivered a carefully researched and motivating discussion that provides broad coverage of the field and directs us forward to new research. He has clearly laid out the convergent
Words: 4769 - Pages: 20
Marketing of Logistics Services Term Paper on “A Study on Customer Perception about Professional Courier Services” Title of the study: This project is based on the topic ”A study on customer perception about the professional courier services ". Introduction: The Courier services in India have been growing considerably in recent years. This has resulted in the entry of many multinational
Words: 4091 - Pages: 17
Copy and Paste the link below to download IMMEDIATELY!!! http://solutionsmanualtestbanks.blogspot.com/2011/10/accounting-principles-weygandt-9th.html Accounting Principles Weygandt Kieso Kimmel 9th Edition Solutions Manual -------------------------------------------------------------------------- Name: Accounting Principles Author: Weygandt Kieso Kimmel Edition: 9th ISBN-10: 047031754X Type: Solutions Manual - The file contains solutions and questions to all chapters and
Words: 9465 - Pages: 38
Dedicated with regards to my Parents [pic] ACKNOWLEDGEMENT The project of such magnitude cannot be accomplished without the assistance and co-operation of several people. Exchange of ideas generates a new object to work in a better way. So, whenever a person is helped and co-operation by others, his heart is bound to pay gratitude and is not merely formalities but an expression of deep sense of gratitude and cumulative appreciation. Now first and foremost, I feel highly obliged
Words: 7265 - Pages: 30
Change Jones Jones Jones Jones 6th 6th 6th 6th Edition Edition Edition Edition Test Test Test Test Bank Bank Bank Bank -------------------------------------------------------------------------***THIS IS NOT THE ACTUAL BOOK. YOU ARE BUYING the Test Bank in e-version of the following book*** Name: Organizational Theory, Design, and Change Author: Jones Edition: 6th ISBN-10: 0136087310 Type: Test Bank - The test bank is what most professors use an a reference when making exams for their students, which
Words: 29834 - Pages: 120
| | | | |Student |: |Khandakar Sayma Nasrin | | | |ID # W101184 | |Supervised by |: |Mrs. Rekha Roy
Words: 3120 - Pages: 13
