pleasure for me to submit the internship report on “The effects of customer service management on business performance in Bangladesh cell phone industry an empirical analysis” as requirement for BBA 499 program. Through out the completion of the report, I came to know about many things regarding the current world on the concept of customer service management on business performance. I have tried my best to put thorough effort for the preparation of this report. Any shortcomings or fault may
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and correcting work performance.” The control process measures the activities to make sure they are being executed as planned to ensure the activities are achieving the organizational goals. This actual performance is measured against and compared to a standard and managerial corrective actions are taken to correct deviation or inadequate standards. In this process we assume that standards already exist. The organization has set goals and objectives against which performance can be measured and
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work force, is the key to any organization’s performance even in today’s highly automated environment. The output given by employees is dependent on many factors like training, motivation, technology and management behavior. This study aims to establish the impact of training and motivation on the employees productivity. Performance is normally measured in terms of the output given by the employees to a given amount of input; i.e., the performance can be defined as the ratio of the output to
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the strategies that managers can carry so as to achieve better performance and a competitive advantage for their organization. An organization is said to have competitive advantage if its profitability is higher than the average profitability for all companies in its industry. Strategic management can also be defined as a bundle of decisions and acts which a manager undertakes and which decides the result of the firm’s performance. The manager must have a thorough knowledge and analysis of the
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------------------------------------------------- ASSIGNMENT ------------------------------------------------- ------------------------------------------------- SUBJECT STRATEGIC MANAGEMENT ------------------------------------------------- ------------------------------------------------- TOPIC THE NATURE OF STRATEGIC MANAGEMENT ------------------------------------------------- ------------------------------------------------- SUBMITTED TO MR. SAJJAD
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Psychological Assessment PYC 4807 Assignment 1 Unique number: 553283 IRMA VISAGIE Student number: 42056829 Open Rubric 2 Table of Content Pages 1. Introduction p4 Section A 2. Steps in developing a measure p4 2.1 The planning phase p4 2.1.1 Specify the aim of the measure 2.1.2 Define the content of the measure 2.1.3 Develop the test plan 2.2 Item writing p7 2.2.1 Write the items 2.2.2 Review the items 2.3 Assemble and pre-test the experimental version of the measure p8 2.3.1 Arrange
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Company and Marketing Strategy - Partnering to Build Customer Relationships Chapter 2 Rest Stop: Previewing the Concepts • Explain companywide strategic planning and • • its four steps Discuss how to design business portfolios and growth strategies Explain marketing’s role in strategic planning and how marketing works with its partners to create and deliver customer value Copyright 2013, Pearson Education Inc., Publishing as Prentice-Hall 2-2 Rest Stop: Previewing the Concepts • Describe
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the HR-Organization Performance Linkage Process Ramkumar, N., PSG College of Technology, Coimbatore ram_mba_stc@yahoo.co.in Krishnaveni, R., PSG College of Technology, Coimbatore kegi_4@yahoo.com There is a growing debate in the corporate arena regarding the level of contribution of the human resource practices to the bottom line of the organization. In line with this, researchers have conducted numerous studies to demonstrate the positive association between HR and performance and provide encouragement
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link connecting organizational performance and HR practices, there is still that link. It does not matter the lack of a physical connection, so as long as the connection does exist. Firstly, managing people the right way helps any organization achieve improved performance over time. When organizations manage their people well, the organization's performance itself will also improve over time. But if organization wants a more tangible basis for measuring HR performance and efficiency, then here are
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from the businesses sales, but also the money going out which is the expenses it costs to run the business. If these are failed to be listed, information could be forgotten or not paid. This means the business is unable to report its financial performance accurately which will therefore make tax payments wrong, which could then lead to legal issues. Monitor Activity Updating financial reports on a regular basis is important as it generate a clear picture of everything going in and out of the business
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