COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009, Esther Ching is three months into her role as manager of the complaints section of a call centre, located in India. The call centre is owned and run by M-Tel, a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines, mobile telephones and internet access. She is required to present a report about the performance of her section, as part of the regular
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Thurs. Sept. 2: Motions and Discovery Practice (cont’d) CB 34-46 FRCP 8, 11, 12, 38, 28 U.S.C. §§ 1291, 1292 What is a demurrer? Is it permitted in federal court today? What has replaced it? What is the significance of Rule 11 for pleadings? When are litigants in a federal lawsuit entitled to a trial by jury? What happens if plaintiff wants a jury trial and defendant does not? What if the reverse is true? When can an appeal be taken from a federal court decision?
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AIG was at the center of the financial crisis and probably without AIG the subprime crisis would not be as severe as we seen. AIG was used as an instrument to fuel the housing boom. The AIG executives were running the financial product unit ethically but not efficiently. From the email communication one thing is apparent that the executive were very optimistic and they never priced in the risk effectively. The assumption that there will be no calls from counterparties to execute the credit default
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Martha Stewart Martha Stewart is an author, editor, and a homemaking advocate. Over the last two decades Stewart has held a prominent position in the American publishing industry. She was the author of several books, hundreds of articles on the domestic arts, editor of a national homekeeping magazine, host for two popular daytime television programs, and commercial spokeswoman for K-Mart (Wikipedia). At the height of her career, Stewart’s success came to an abrupt hault as she encountered many hardships
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business lobby. Finally, the SEC introduced rules forcing all U.S. companies to provide access to their insider transaction filings on their corporate websites starting in June 2003. The SEC also dramatically shortened the deadline for insiders to make their filings and made significant improvements to the EDGAR database to accommodate electronic insider reporting. Under the old rules executives had up to 41 days to file reports with the SEC. With the new rules, however, insiders have to file reports
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Identify the ethical and legal issues of which Albert needs to be aware- The first ethical issue would be Albert and Marry taking advantage of the players of large organizations by getting them drunk to get information out of them. The second ethical issue is that when Marry lost her job Albert lost a lot of money in high risk markets with his father’s friend’s portfolios. These men were old and that was most likely their retirement fund. Another HUGE ethical and I believe legal issue would be that
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Japanese Imperial Period to the emergence of “Hanryu.” Some say “Hanryu” has finally enclosed the gap history has created between Korea and Japan. However, I argue otherwise. Japanese Imperial Period: cause and effect Also called Korea under Japanese rule, the Japanese Imperial Period officially marked its beginning with the Japan-Korea Treaty of 1876, with which Japanese officials sought to
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Your client wants to file suit, but is unfamiliar with litigation, and may be a tad naïve about the process. Describe, in general, the life of a lawsuit from beginning to end (what pleadings get filed, what is trial like, in general, etc.). Also, please describe the structure of the federal and state judicial branches (what courts are out there). Go on a brief tangent about alternative dispute resolution, and explain the process of mediation and how it differs from arbitration. Although
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Santa Blumberga Ieriķu Street 24 Rīga LV-1292 02.10.2015 Customer Service McDonald’s Restaurants Ltd Merķeļa Street 1 Rīga LV-1050 Dear Sir or Madam, I am writing to complain about the customer service in McDonald’s restaurant in Rīga, Merķeļa Street 1. To begin the description of my unpleasant experience I would like to express my disappointment in the customer service and quality of food. On 1st of October 2015, around 21:30 I came to this particular restaurant in Merķeļa Street 1
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2. How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss? Organizations can become more open by simply listening to what the customers are saying. Actually paying attention to the complaints and keeping track of what complaints are being made. I can give the example of a Sprint customer service questionnaire for online chat. The questions are very specific, such as “Was the
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