Quality Management Systems – An Overview TQM ISO 9000 QS 9000 Lecture Objectives Total Quality Management defined Cost of Quality ISO 9000 and QS 9000 Tools of TQM Evolution of Quality Management Six Sigma Quality Mgmt Systems Taguchi DOE SPC Inspection 1930 1950 1975 1985 1990 1995 2000 What does the term Quality really mean? Quality is the ability of a product or service to consistently meet or exceed customer expectations Historical Summary Artisanship • Closeness of
Words: 4799 - Pages: 20
delivered the first basic quality control course for the Union of Japanese Scientists and Engineers (JUSE) 1962. – credited with creating the Japanese quality circle movement 1972- received ASQ’s Eugene L. Grant Award 1988- received Walter A. Shewhart Medal. He was given the Shewhart Medal for “his outstanding contributions to the development of quality control theory, principles, techniques and standardization activities for both Japanese and world industry, which enhanced quality and productivity.
Words: 590 - Pages: 3
leading position in the insurance industry. The company, with its multi locations operations, more than 2000 people in staff, the seasonal variability of workload, the ‘same day’ processing of demands, etc… did recognize the need for consequent quality control methods. The company did note that customers subscribing to a new insurance police are very unhappy about mistakes made in their personal data and also that correcting those mistakes are time and cost intensive. DAV identified customer
Words: 887 - Pages: 4
EFFECTS OF POOR QUALITY GOODS AND SERVICES PROCURED BY GOVENRMENT AGENCIES ON SERVICE DELIVERY; A CASE STUDY OF THE MINISTRY OF HEALTH KERICHO DISTRICT HOSPITAL BY CHERUIYOT KIPYEGON BEN BBM/3111/12 A RESEARCH PROPOSAL SUBMITTED TO MOI UNIVERSITY IN PARTIAL FULFILMENT AND REQUIREMEENT FOR THE AWARD OF A DEGREE IN BACHELOR OF BUSINESS MANAGEMENT MARKETING MANAGEMENT OPTION FEBRUARY
Words: 6786 - Pages: 28
here is whether or not TCS is able to translate the strategy into an action plan. The problem with the promise of quality is that, it lies in the hands of TCS’employees. The CEO can promise all the quality he wishes, but if his employees are not working towards providing high quality services, the strategy would fail. So we ask, is TCS certain they can provide their clients with quality? 2. Internal Analysis Evaluation of current position In early 2001, TCS aspired to be one of the top 10 global
Words: 2780 - Pages: 12
called the Shewhart Cycle. Deming is best known as a pioneer of the quality management approach and for introducing statistical process control techniques for manufacturing to the Japanese, who used them with great success. He believed that a key source of production quality lay in having clearly defined, repeatable processes. And so the PDCA Cycle as an approach to change and problem solving is very much at the heart of Deming's quality-driven philosophy. The four phases in the Plan-Do-Check-Act Cycle
Words: 749 - Pages: 3
Quality care can have various definitions; it depends on the type of service or product being provided. If you would ask a banker, he’d say he provides quality service, a manufacturer would say he provides a quality product, and if you asked a healthcare professional he’d say quality care. Different professions define quality a little different, but still the fact remains that quality is important. Quality care in the healthcare industry is extremely important because it is dealing with direct contact
Words: 599 - Pages: 3
engineer. Dr. Joseph Juran is considered to have had the greatest impact on quality management after W. Edwards Deming. He is principally remembered as an evangelist for quality and quality management, having written several influential books on those subjects including the Quality Control Handbook and Managerial Breakthrough. In 1941, after discovering the Pareto principle by Vilfredo Pareto, he began to apply it to quality issues. In later years, Juran preferred "the vital few and the useful many"
Words: 1858 - Pages: 8
Escargo’s management team, this paper will discuss improving the hotel’s procedures and increasing the quality and customer satisfaction. It will be an evaluation report for the management team about the observations and recommendations for improvement for the overriding quality issue for the hotel. It will also discuss how quality management can make the business more successful. Hotel Escargo Quality is the degree of excellence which can be applied to a broad range of items. It is functional, action-orientated
Words: 753 - Pages: 4
No. 6 1. Define quality. Quality is the degree to which the design specifications for a product or service are appropriate to its function and use, and the degree to which a product or service conforms to its design specifications. 2. What do you mean by inspection? Enumerate the objectives of inspection. Inspection is the most common method of attaining standardization, uniformity and quality of workmanship. It is the cost art of controlling the production quality after comparison with
Words: 2361 - Pages: 10
