ANALYSING CUSTOMER EXPERIENCE FEEDBACK USING TEXT MINING: A LINGUISTICS-BASED APPROACH Car park and transfer case study at an airport 21 March 2014 Francisco Villarroel Dr Charalampos Theodoulidis Dr Jamie Burton Prof Thorsten Gruber Dr Mohamed Zaki Content • Customer Feedback and Value co-creation • (Text Mining and its applications) • Car park and transfer case study at an airport • Results • Managerial Implications • Further Research Customer Feedback “Customer feedback
Words: 1373 - Pages: 6
adoption Contents 1 Introduction 3 Looking at cloud computing across two dimensions 3 Cloud delivery models 7 Cloud service types 8 Roles in cloud consumption and delivery 10 Challenges and considerations 11 Summary Introduction With the many widely discussed advantages to cloud comput- ing, including elastic scaling, faster service provisioning, greater IT efficiencies and usage-based accounting, businesses are increasingly interested in adopting a cloud computing environment. Yet a swell
Words: 4534 - Pages: 19
EFFECTIVENESS OF LIBRARY RESOURCES AND SERVICES IN SUPPORTING RESEARCHERS’ INFORMATION NEEDS Arinawati Ayob Perpustakaan Hamzah Sendut Universiti Sains Malaysia 11800 USM Pulau Pinang ABSTRACT As one of the supporting departments of a university, the academic library plays an important role in providing essential information resources and services to the researchers. Changes in information technology have impacted libraries due to changes in the format of information resources and the information
Words: 5233 - Pages: 21
1 10/14/2012 Open systems model Organization Input Conversion process Output Implications of Open systems model • • • • • • Measuring effectiveness Stakeholder and environment management Aligning members Defining boundary Achieving coordination Organizational change 2 10/14/2012 Organizational effectiveness External resource approach Secure resources Cost & quality of inputs Market share Stakeholder support Internal resources approach Innovation and responsiveness
Words: 1927 - Pages: 8
widely deployed, with its dynamic scalability and usage of virtualized resources, in many organizations for several applications. It is envisioned that, in the near future, cloud computing will have a significant impact on the educational and learning environment, enabling their own users (i.e., learners, instructors, and administrators) to perform their tasks effectively with less cost by utilizing the available cloud-based applications offered by the cloud service providers. This paper discusses
Words: 5560 - Pages: 23
to NIST: “Cloud Computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. This cloud model promotes availability and is composed of five essential characteristics, three service models, and four deployment models.” Cloud Essential Characteristics
Words: 1499 - Pages: 6
among the top cities in the United States ("Hunger Facts," 2013). Insufficient resources to provide adequate food and lack of proper nutritional education for these children has a dramatic effect on the health and well-being for this vulnerable group. Not only does poverty have a direct relationship to negative child outcomes, but nutritional intake and education, as well. This article will focus on a theory-based health care promotion plan that will address the poor, school-age children living
Words: 3075 - Pages: 13
The I/O Model of Above-Average Returns: explains the external environment’s dominant influence on a firm’s strategic actions. The model specifies that the industry in which a company chooses to compete has a stronger influence on performance than the choices managers make inside the organizations do. FOUR BASIC ASSUMPTIONS: 1. The external environment is assumed to impose pressures and constraints that determine the strategies that would result in above average returns. 2. Firms competing
Words: 2981 - Pages: 12
Maps and models of HRM Based on Human Resource Management, 4th edition, by Alan Price Maps and models of HRM This section begins with a discussion of various approaches to HRM, including Keenoy's hologram comparison and Sisson's 4 main features of HRM models. A key concept is that of Hard and Soft HRM: 'Storey (1989) has distinguished between hard and soft forms of HRM, typified by the Michigan and Harvard models respectively. 'Hard' HRM focuses on the resource side of human resources
Words: 510 - Pages: 3
THE IMPACT OF COMPUTER-BASED ACCOUNTING SYSTEMS ON MALAYSIAN PUBLIC SECTOR AGENCIES BY WAN ZURIATI WAN ZAKARIA A thesis submitted to the School of Business and Law, Central Queensland University, Australia, for the fulfilment of the requirement of the degree of Doctor of Philosophy (PhD) MAY 2014 ABSTRACT The positive and negative impacts of information technology (IT) have been continuously discussed and debated by researchers, practitioners and scholars for several years. In
Words: 66979 - Pages: 268
