leader of one of the most powerful financial institutions in the world, he had the respect (and some might say fear) of his rivals and colleagues and he had the beautiful wife and house. Bill had come from the tough streets of New York armed only with what many competitors called “cunning street smarts” and a propensity to bully and intimidate. He was lauded by the press as a pioneer in the “new economy” expanding his company into new exotic financial products and business lines as well as moving his firm
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Customer Information Strategy Convergys Case 1. Convergys, a leader in contract-based business process outsourcing services, has been successful in acquiring high-profile customers (e.g. Verizon, FedEx & Starbucks, among others) across a wide variety of industries. Despite Convergys’ impressive customer list, the company has seen its operating margin decrease about 20% over the past 5 years. Key decision makers within the company believe that this decline is due, at least in part, to issues
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This assignment will discuss the link between diabetes, obesity and cardiovascular disease. It will also identify lifestyle and behaviour changes involving the multi-disciplinary team and structured patient education of diabetics. The case study for this assignment is Mrs Smith, newly diagnosed with type 2 diabetes and a family history of heart disease and diabetes. She leads a sedentary lifestyle, is overweight and has a poor diet (see appendix). The Health Survey for England
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magine you met a remarkable person who could look at the sun or stars at any time of day or night and state the exact time and date: "It's April 23, 1401, 2:36 A.M., and 12 seconds." This person would be an amazing time teller, and we'd probably revere that person for the ability to tell time. But wouldn't that person be even more amazing if, instead of telling the time, he or she built a clock that could tell the time forever, even after he or she was dead and gone?' Having a great idea or being
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Service QualityLEARNING OBJECTIVESAfter completing this chapter, you should be able to: 1. Describe and illustrate the five dimensions of service quality. 2. Use the service quality gap model to diagnose quality problems for a service firm. 3. Describe how the SERVQUAL survey instrument is used to measure gaps in a service firm's quality. 4. Illustrate how Taguchi methods and poka-yoke methods are applied to quality design in services. 5. Construct a "house of quality" as part of a quality function
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A Conceptual Framework for the Design of Organizational Control Mechanisms Author(s): William G. Ouchi Source: Management Science, Vol. 25, No. 9 (Sep., 1979), pp. 833-848 Published by: INFORMS Stable URL: http://www.jstor.org/stable/2630236 Accessed: 12/12/2008 16:24 Your use of the JSTOR archive indicates your acceptance of JSTOR's Terms and Conditions of Use, available at http://www.jstor.org/page/info/about/policies/terms.jsp. JSTOR's Terms and Conditions of Use provides, in part, that unless
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Abstract Ever since man was able to harness the power of fire, he has been trying to control it. From a single bucket wielding man to a complex well trained and organized team have been working on controlling and suppressing fire for millennia’s. Many simple and complex tools have been developed to help in the control and suppression of fire. Organized fire brigades can be dated back to the earliest civilizations because of the fear of fire and the damage that it can cause. Many great infrastructures
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nurse stroke coordinator, Jean Estes, is a huge cheerleader for TeleStroke.” Dr. Schwamm continued moving toward his office as he replied, No tC Shawn, don’t we already have too much to do? I need to see patients, complete the analysis for a study I am working on, submit a grant application. Next week I will speak at an international neurology conference. Telemedicine can certainly be invaluable in many clinical domains, but there just are not enough hours in the day for us to get involved
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Confucianism and the Korean Family Author(s): INSOOK HAN PARK and LEE-JAY CHO Source: Journal of Comparative Family Studies, Vol. 26, No. 1, FAMILIES IN ASIA : BELIEFS AND REALITIES (SPRING 1995), pp. 117-134 Published by: Dr. George Kurian Stable URL: http://www.jstor.org/stable/41602370 . Accessed: 22/08/2013 02:40 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use, available at . http://www.jstor.org/page/info/about/policies/terms.jsp . JSTOR is a not-for-profit
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The ChildTrauma Academy www.ChildTrauma.org EFFECTS OF TRAUMATIC EVENTS ON CHILDREN AN INTRODUCTION Traumatic Event Prolonged Alarm Reaction Altered Neural Systems BD Perry MD, PhD Bruce D. Perry, MD, Ph.D. This booklet is one in a series developed by the ChildTrauma Academy to assist parents, caregivers, teachers and various professionals working with maltreated and traumatized children. All Rights Reserved © 2003 Bruce D. Perry Effects of Trauma on Children:
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