Back to "Search By Author" Abstract Number: 002-0075 COMPARISON OF TQM AND ISO 9000 EFFECTS IN COMPANY PERFORMANCE: AN EMPIRICAL STUDY IN SPANISH COMPANIES SECOND WORLD CONFERENCE ON POM AND 15TH ANNUAL CONFERENCE, CANCUN, MEXICO, APRIL 30 - MAY 3, 2004. AUTHORS: Micaela Martínez-Costa University of Murcia, Spain mili@um.es Facultad de Economía y Empresa, Campus de Espinardo 30100, Murcia Phone: +34968367801 Fax: + 34 968 367537 Angel
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Contents CHAPTER 1 2 INTRODUCTION 2 Background of the study 2 Statement of the problem 3 General objective of the study 3 CHAPTER 2 4 LITERATURE REVIEW 4 Understanding Training Evaluation 4 Focusing on the impact of training on individual performance 4 Criteria of service quality 5 Conceptual framework 6 CHAPTER 3 7 RESEARCH DESIGN AND METHODOLOGY 7 Sampling methods 7 Instruments 7 Sampling techniques 7 CHAPTER 4 8 FINDINGS AND OBSERVATIONS 8
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European Journal of Marketing 30,1 8 Received October 1994 Revised April 1995 SERVQUAL: review, critique, research agenda Francis Buttle Manchester Business School, Manchester, UK SERVQUAL: a primer SERVQUAL provides a technology for measuring and managing service quality (SQ). Since 1985, when the technology was first published, its innovators Parasuraman, Zeithaml and Berry, have further developed, promulgated and promoted the technology through a series of publications (Parasuraman et al
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THE IMPACT OF LEADERSHIP STYLES ON JOB STRESS AND TURNOVER INTENTION – TAIWAN INSURANCE INDUSTRY AS AN EXAMPLE Hsien-Che Lee Department of Business Management, Tatung University 40 ,Sec 3,Chung-Shan N. Rd, Taiwan City, Taiwan ROC hclee@ttu.edu.tw Tsai-Hua Chuang Student of Graduate School of Management, Tatung University 40 ,Sec 3,Chung-Shan N. Rd, Taiwan City, Taiwan ROC teresa5797@yahoo.com.tw ABSTRACT
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interdepartmental dynamics. Copyright( - Property of Dr. Kevin McCormack. Do not copy without permission TABLE OF CONTENTS EXECUTIVE SUMMARY ………………………………………………………. 3 I. INTRODUCTION AND PURPOSE……………………………………… 4 II LITERATURE REVIEW (edited)………………………………………… 7 III RESEARCH DESIGN ……………………………………………………. 10 IV RESULTS AND FINDINGS …………………………………………….. 18 V SUMMARY AND CONCLUSIONS …………………………………….. 27 Appendices A. FINAL SURVEY…………………………………………………………
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` , Single-Author Thesis THE EFFECT OF SUPPLY CHAIN MANAGEMENT PROCESSES ON COMPETITIVE ADVANTAGE AND ORGANIZATIONAL PERFORMANCE THESIS Ronald M. Salazar, SMSgt, USAF AFIT-LSCM-ENS-12-16 DEPARTMENT OF THE AIR FORCE AIR UNIVERSITY AIR FORCE INSTITUTE OF TECHNOLOGY Wright-Patterson Air Force Base, Ohio DISTRIBUTION STATEMENT A: APPROVED FOR PUBLIC RELEASE; DISTRIBUTION UNLIMITED Sample 3. Disclaimer Statement The views expressed in this thesis are those of the author and do not reflect
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LEAD USER PROJECT HANDBOOK: A practical guide for lead user project teams INDUSTRIAL PRODUCTS AND SERVICES CONSUMER PRODUCTS AND SERVICES PROFESSIONAL PRODUCTS AND SERVICES Joan Churchill • Eric von Hippel • Mary Sonnack PREFACE When Joan Churchill, Mary Sonnack and I were doing lead user projects for our research in the 1990’s, we needed some standardized training materials for lead user project teams. We therefore wrote this handbook, and progressively revised it based upon
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The effect of the board of directors’ characteristics on corporate social responsibility disclosure by Islamic banks: evidence from Gulf Cooperation Council countries Abdullah Awadh Bukair and Azhar Abdul Rahman Abstract Corporate social activities have become major subjects because of their effects on the quality life of citizens, in particular, and on the society at large. Therefore, today, there is an increase awareness of social responsibility due to the challenges meeting the financial institutions
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the one hand, and economic development and growth on the other. Research in this area offers new ways to address the economic stagnation and crisis developing countries have experienced over the last two decades. This paper contributes to that literature, exploring the channels by which gender inequality affects, and in important ways, constrains economic development and growth in the Caribbean region. It further explores the endogeneity of gender inequality to the macroeconomic policy environment
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Papaya Hair Gel Science Investigatory Project Presented to the Faculty of Mother of Divine Providence School Science and English Department Marikina Heights, Marikina City S.Y. 2014-2015 In Partial Fulfillment of Requirements For the Subjects in Science and English 7 Presented by: Bea Carmela Aduna Paolo Barrera Ron Leonard De Guzman Jose Lorenzo Vergara CHAPTER I B. STATEMENT OF THE PROBLEM: * Can we make papaya hair gel that can be a good benefit for our hair?
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