European Journal of Marketing 30,1 8 Received October 1994 Revised April 1995 SERVQUAL: review, critique, research agenda Francis Buttle Manchester Business School, Manchester, UK SERVQUAL: a primer SERVQUAL provides a technology for measuring and managing service quality (SQ). Since 1985, when the technology was first published, its innovators Parasuraman, Zeithaml and Berry, have further developed, promulgated and promoted the technology through a series of publications (Parasuraman et al
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are successful location decisions of multinational companies good news for surviving in the political system, but related economic and social development implications necessitate a more comprehensive view on whether there is a race to attract FDI in Europe. And if so, what are its implications on different industries and societies within the EU. This paper focuses on the retailing industry and mandates an understanding of managerial decision making: Why do retailing companies enter particular country
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Exploring consumer attitude and behaviour towards green practices in the lodging industry in India Kamal Manaktola and Vinnie Jauhari School of Hospitality & Tourism Management, Institute for International Management & Technology, Haryana, India Abstract Purpose – The study seeks to explore the factors which influence the consumer attitude and behaviour towards green practices in the lodging industry in India and also to explore the consumers’ intentions to pay for these practices.
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Technology and Organizational Development, one may think of two different completely opposite entities and industries. However, there are many theories that recognize information technology (IT) as a critical infrastructure in many organizations and also developing as an effective contributor to organizational performance. In this paper, I will determine if there’s an association between the two industries as it relates to organization development efforts of an organization. I will also determine the effects
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TABLE OF CONTENTS CHAPTER I. INTRODUCTION BACKGROUND OF THE STUDY CONCEPTUAL FRAMEWORK THEORETICAL II. REVIEW OF RELATED LITERATURE RELATED LITERATURE LOCAL/FOREIGN RELATED STUDY LOCAL/FOREIGN III. PROBLEM AND ITS BACKGROUND STATEMENT OF THE PROBLEM ASSUMPTION OF THE STUDY SIGNIFICANCE OF THE STUDY
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This report is based on Sainsbury’s management and business plans and performs an analysis of the company’s performance, governance and strategies in accordance with the literature review conducted for our study. The literature review focuses on the use of loyalty schemes as introduced by Sainsbury’s and business strategies related to marketing that affect the sales and profits of a company. Sainsbury’s approach to business is providing quality services to make the company great as well as to retain
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Abstract Businesses today face heightened expectations around their role in society and the world, with turning a profit only one of many criteria by which performance is measured. Rising in importance is the impact a company has on its stakeholders, society, and even the planet. Integrated reporting, which encompasses elements of traditional financial reporting, sustainability reporting, and governance reporting within a single presentation, represents a growing trend that reflects these new
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HOW TO WRITE A STATEMENT PROBLEM YOUR PROPOSAL WRITING COMPANION Compiled by Henry M. Bwisa Professor of Entrepreneurship Jomo Kenyatta University of Agriculture and Technology E-mail bwihem@yahoo.com Website www.professorbwisa.com November 2008 INTRODUCTION It is a constant complaint among those who evaluate proposals that the most frequent deficiency noted by them is the lack of a clear problem 1 statement to define and guide the inquiry. The issue of how to write a problem statement becomes
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“GEOGRAPHICAL DISTANCES HAMPERING WOMEN CAREER - A CORPORATE AND ‘THE WOMAN’ PERSPECTIVE” SHEETAL DAMEY PRIYANKA KHOSE TRUPTI MALGAONKAR H & GH MANSUKHANI INSTITUTE OF MANAGEMENT 9922577556,9664867202, 9960745741 Sheetal0265@gmail.com, truptimalgaonkar@gmail.com priyankakhose@yahoo.co.in Abstract "Women account for one-half of the potential talent base throughout the world and therefore, over time, a nation's competitiveness depends significantly on whether and how it educates and
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Palestine Red Cresent Society Vulnerability & Capacity Assessment A Participatory Action Research Study of the Vulnerabilities and Capacities of the Palestinian Society in Disaster Preparedness August 2000 INTERNATIONAL FEDERATION OF RED CROSS AND RED CRECSENT SOCIETIES United Nations Children's Fund West Bank & Gaza Vulnerability & Capacity Assessment A Participatory Action Research Study of the Vulnerabilities and Capacities of the Palestinian Society in Disaster Preparedness
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