Since the 1990s, the Balanced Scorecard system has cut a path in business as a more rigorous way to measure performance by quantifying what had been considered intangible assets, such as human capital, information, and culture. The system draws strength from four perspectives: 1) financial measures; 2) customers; 3) internal processes; and 4) learning and growth. Developed by HBS professor Robert S. Kaplan, chairman of the Balanced Scorecard Collaborative, and David P. Norton, co-founder with Kaplan
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The Balanced Scorecard - Measures that Drive Performance Robert Kaplan and David Norton Harvard Business Review OnPoint 2000 Jennifer Oberly Oklahoma Wesleyan University Advanced Managerial Accounting BUSI 5243 Bill Elliott October 04, 2011 The Balanced Scorecard - Measures that Drive Performance The purpose of this article was to look at what information
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Ian Whadcock 1808 Kaplan.indd 62 12/5/07 5:31:55 PM Successful strategy execution has two basic rules: understand the management cycle that links strategy and operations, and know what tools to apply at each stage of the cycle. the Management System by Robert S. Kaplan and David P. Norton NOT LONG AFTER ITS SUCCESSFUL IPO, the Conner Corporation (not its real name) began to lose its way. The company’s senior executives continued their practice of holding monthly one-day management
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Plan * Forward and build on the current infrastructure improvement * Task: how to make money while keeping the non-profit model created ongoing challengesgic initiatives and guide restructuring * To measure, drive strat 5. Develop the balanced score card: * Require intensive input from stakeholders * Driven by a team of senior stuff, other stuff felt their ideas were not consistently usedt 6. Pond Mills library branch illustration * Figure shows drop in attendance and circulation
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other way around (Freedman and Butterfield). Additionally, to address the growing concern over the obesity rate in the US, Coke has decided not to directly market their beverages to children younger than the age of 12. (Coca-Cola). As per the balanced scorecard approach to effectiveness (Daft), in recent years Coca-Cola has been focusing not only on the Financial and Internal Business Process components, but also on the Learning and Growth and Customer components. Since 2001 Coca-Cola has started reporting
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purposes. One of the most important developments in strategic planning and control have been: the balanced scorecard, a comprehensive set of performance measures designed to assist managers in implementing competitive strategies and monitoring performance with respect to them (Kaplan and Norton 2000). Kaplan and Norton describe the innovation of the balanced scorecard as follows: "The balanced scorecard retains traditional financial measures. But financial measures tell the story of past events, an
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The Balanced Scorecard: The Customer Perspective The Balanced Scorecard, designed by Dr. Robert Kaplan and David Norton, has transformed the perspective through which the organizations and firms measure their performance and success. Rather than focusing and relying only on financial measures, such as return on investment and earnings per share, the Balanced Scorecard offers a simplified but broad observation of the entire organization. In addition to the traditional financial perspective, this
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BUSINESS PROCESS CHANGE PLAN GB560 Designing, Improving and Implementing Processes Session # 1205D Bobby Young-Mentgen Kaplan University July 31, 2012 UNIT 1 ASSIGNMENT (With Diagram Response Should Run 2-3 Pages in Length) Q#1 Provide the name of the organization (this must be a real organization and you may use the organization where you currently work; describe the organization’s size and summarize the primary mission of the organization. Don’t simply copy from the organization’s mission
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Problem 4 IV. Literature Review -Philosophy, Culture and Strategy 7 V. Recommendation/Analysis -Philosophy, Culture and Strategy 9 VI. Literature Review/Analysis – Adoption and Driving Strategy Down into the Organization. 10 VII. Recommendation –Balanced Score Card 11 VIII. Recommendation/Analysis – Total Quality Management 15 IX. Reflection 24 X. Bibliography 26 I. APP Pharmaceuticals APP Pharmaceuticals (APP) strives to lade in the United States and Canada to be a leader for injectable
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The Balanced Scorecard - Solution at Peel Memorial Hospital Riiva Williams Kaplan University October 7th, 2013 Hospitals and regional health authorities across Canada are under siege. From mergers to forced closures to funding restraints, the healthcare industry is facing tremendous challenges. To make matters more complicated, add mediating cultural differences and the integration of non-acute and community-based services. At the same time, healthcare entities attempt to remain focused on
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