used at Sandwich Blitz; including stronger commitment, employee and customer satisfaction, improved quality, enhanced efficiency, and faster product and service development. Nevertheless, there are some drawbacks, one in which self-managed teams are difficult to implement and they risk failure when used in inappropriate situations or without sufficient leadership or support. Some organizations have been disappointed with the results from self-managing teams. In the case of Sandwich Blitz, it could
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Question 1: How would creating a new coordinating position between the CEO and location managers help the business to grow? Answer 1: The Sandwich Blitz organization has grown as far as it can without engaging a major project to investigate the best process for a major expansion. In order to accomplish this, the job function that Dalman and Lei have been performing since the start of the company, daily operations, should be assigned to a job position called Daily Operations Manager. This job would
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For the strategic planning aspect of Sandwich Blitz, Inc., Dalman and Lei should start by clarifying the company’s overall plan. Dalman and Lei should be sure their unit managers and staff employees are all on the same page. Dalman and Lei need to start devising a plan to effectively implement the company’s vision and core values. They also need to plan how a timeline for these changes to be put into place. For tactical planning, Dalman and Lei should devise a plan to improve the company’s sales
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Sandwich Blitz, Inc. has a great problem...an increase in the number of customers! Employees have been consistently reporting that they are overwhelmed by the volume of customers and management has noticed that the number of reported errors in customer orders has increased. Dalman and Lei have decided to adopt an e-customer order system that will allow customers to input their own orders. This would address the issue of employees being overwhelmed by the increased pace of the workplace. Dalman
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Running head: Traditional vs. Team Work Environments Traditional vs. Team Work Environments and the Potential for Self-Managed Teams Traditional vs Team Environments This paper will explain the differences between traditional environments and team work environments. According to Exhibit 12.1 in our text book, in the traditional environment the managers determine and plan the work, and in a team environment the managers and team members jointly determine and plan the work. Jobs are narrowly
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Dalman and Lei have started a successful business in Sandwich Blitz, Inc. Before making their decision as to whether they should consider a small expansion or something on a larger scale, they should consider the strengths, weaknesses, opportunities, and threats for the good of the company. First, Dalman and Lei have strengths in their business as far as it seems they are good business people, being loyal, considerate, and aware of their employees and customers needs and wants. They take time
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Dalman and Lei must focus their attention on the sudden rush of customers throughout all of their locations. Because of the sudden rush, Sandwich Blitz employees have been inputting incorrect orders which would lower customer satisfaction. To counteract such problems, Dalman and Lei have decided to install an e-customer ordering system so that employees will feel less overwhelmed. By applying Kotter’s Eight Steps to Leading Change, it will modernize all of the locations with the new change. Step
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control performance She covered the three levels of planning which are, strategic, tactical, and operational. We also made a diagram which consisted of two triangles one we filled in for the levels of planning and the other we filled in for the Sandwich Blitz. Strategic planning involves making decisions about the organizations long term goals and strategies. Senior Executives are responsible for developmeent and execution of the business strategic plan. Tactical planning translates the strategic
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this unit we find Dalman and Lei facing an integrity check, when they are reported by one of their managers that a government inspector stated he would be willing to approve a violation of a new law, based on new local health codes, by one of Sandwich Blitz locations, in exchange for catering services to his department’s holiday party. In this particular situation, the first demonstration of integrity has already been displayed by the location’s manager with the mere fact of him reporting the incident
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Lei and Dalman are underutilizing both their management skills and the skills of their employees. If they are to expand Sandwich Blitz they will need to address Dalman’s need to micromanage the chains existing locations. It sounds as if Dalman wants to have a hand in running everything (except the finances), which may mean Dalman will need to step back and let subordinates do some of the work. Micromanaging has two dangers. First it enables mistrust in the work environment. No one wants a boss hovering
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