1. How is quality defined? What is the goal of total quality management (TQM)? Why is TQM important? In general, quality may be defined as meeting or exceeding the requirements, needs, and expectations of the customer—whether or not those needs have been articulated. Garvin (1988) identified eight dimensions of quality: 1. Performance: measurable primary characteristics of a product or service 2. Features: added characteristics that enhance the appeal of a product or service 3
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Social entrepreneurship through forest bio residue briquetting Contents 1. The social problem and the opportunity 4 2. Mission, vision and values 7 3. Our solution (strategy and business model) 9 4. The entrepreneurial team 15 5. Human resources 16 6. Context 18 7. Scaling strategy 20 8. Impact measurement 22 9. Risks 25 10. Financial Plan 28 Bibliography 29 Figure 1. Exposure of the population to natural disasters 4 Figure 2. Lean canvas 8 Figure 3
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WHAT IS SIX SIGMA? PETE PANDE LARRY HOLPP McGraw-Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto McGraw-Hill abc Copyright © 2002 by The McGraw-Hill Companies,Inc. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database
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Project Management Project and Programme Management Resources for Students Gower have teamed up with a major provider of project management training, ESI International, to bring you a range of project and programme resources to support your learning. Visit www.projectmanagement9.com and: • • • • Download white papers on topics as diverse as the project communication, project leadership, risk management and project troubleshooting. View professional project webinars from some of the leading
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Guide to Enterprise Risk Management F R E Q U E N T LY A S K E D Q U E S T I O N S Guide to Enterprise Risk Management: Frequently Asked Questions Page No. Introduction The Fundamentals 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. What is Enterprise Risk Management (ERM)? Why implement ERM? How does the scope of ERM compare to existing risk management approaches? What is the value proposition for implementing ERM? Which companies are implementing
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attesting to their international human resource management (IHRM) challenges is sparse, particularly in regard to secular, Northern INGOs. This paper responds by investigating the IHRM challenges facing Canadian INGOs as they implement ODA-funded projects in the field, and by exploring how such challenges may vary in different types of INGOs. The methodology involved semistructured interviews with 31 managers in three different Canadian development INGOs. Practical and theoretical implications are
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CASE STUDIES IN PERFORMANCE MANAGEMENT A Guide from the Experts TONY ADKINS John Wiley & Sons, Inc. CASE STUDIES IN PERFORMANCE MANAGEMENT CASE STUDIES IN PERFORMANCE MANAGEMENT A Guide from the Experts TONY ADKINS John Wiley & Sons, Inc. This book is printed on acid-free paper. Copyright © 2006 by SAS Institute. All rights reserved. SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other
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A Report on “Pre-Budget discussion And its reflection in National Budget 2015-16” SUBMITTED TO Taher Jamil Course Instructor Business Taxation Course no: F-203 Lecturer Department of Finance Faculty of Business Studies University of Dhaka SUBMITTED BY group # Date of Submission: 11th August, 2015 Group Members Name | ID No. | Bodrun Nesa Ali | 20-008 | Pronab Saha | 20-110 | Ratila Haque | 20-124 | Tamanna Jahan Toma | 20-128 | Aleya Hossain Lima | 20-219 | Letter of Transmittal
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Enriching Life Through Communication Huawei Investment & Holding Co., Ltd. Corporate Sustainability Report 2011 Report Profile Reporting Period: January 1 to December 31, 2011 Date of Most Recent Previous Report: June 2011 Reporting Cycle: Annual Defining Report Content Global Reporting Initiative (GRI) principles such as materiality, stakeholder inclusiveness, sustainability context, and completeness, were used in this report to analyze key sustainability-related issues in business
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THE SIX SIGMA WAY This page intentionally left blank. THE SIX SIGMA WAY How GE, Motorola, and Other Top Companies Are Honing Their Performance PETER S. PANDE ROBERT P. NEUMAN ROLAND R. CAVANAGH McGraw-Hill New York San Francisco Washington, D.C. Auckland Bogotá Caracas Lisbon London Madrid Mexico City Milan Montreal New Delhi San Juan Singapore Sydney Tokyo Toronto Copyright © 2000 by The McGraw-Hill Companies, Inc. All rights reserved. Manufactured in the United States of America
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