the use of enterprise storage solutions was implemented where it is backup to a secondary site for disaster recovery. As this is a 24/7 call center, all upgrades, hardware or software were first performed on a non-production side of a duplicated environment before upgrading the disaster recovery site, followed by the production site. The information gathered from the customer service department would flow throughout the organization as a whole, and allow departments that rely on the data to perform
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price, improved customer loyalty with a strong link to increased profitability, and reduced transaction costs (Fornell, 1992). On the other hand, measurement of service quality allows comparing before and after changes, identifying the quality-related problems, and establishing clear standards for service delivery. It is claimed that high service quality enhances customer satisfaction, increases market share, and enhances profitability of organizations (Hoffman and Bateson, 1997). Customer Satisfaction
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products and services to the customers. They provide housing, retail trade customers, education and other personal loans and deposit service such as demand deposits savings, deposits and fixed deposits for the customers. The bank provides product and services including rural people and small services to corporate. The bank has also focuses on addressing needs of priority sector customers and offer specialized product and service to these sectors. The bank delivers its products and services through its
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5. My Service Encounter Essay Reflections Through the course of my service encounter essay, I feel that I have learnt many new things about services marketing and have improved a variety of my personal skills as well as developing many new skills. This essay has really made me more aware of the amount of interactions that I have with services on a daily basis and the role that they play within my life. Also, the fact that services, on their own, account for more than 70% of our nations GDP really
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health services, and emergency response in both local and international settings (American Red Cross, 2014). The ARC lives by the core values of the 5C’s: compassion, collaboration, creativity, credibility, and commitment, both within its members and to the communities it serves. The organization has proven itself to be dedicated in improving the lives of the men, women, and children who have faced man-made and natural disasters, not only in terms of emergency relief, but also in recovery and development
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behind this report writing is to present the major findings and data about the factors that affect customer services and network condition of Airtel Bangladesh limited. While preparing this report, I have to utilize my practical knowledge which I have gained from my internship of last three months. Moreover, I have to study various journals and research papers about the pros and cons of services provided by Airtel Bangladesh Limited and thus received realistic knowledge about the overall process. I
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407-201-8857 - Cell: 407-433-5856 : redonaw10@gmail.com Career Focus Highly motivated sales associate with extensive customer service and sales experience. Experienced [RETAIL AND SALES SUPERVISOR] professional with strong leadership and relationship-building skills. Summary of Skills q q q q q q q q q q Web-based reporting tools Proficiency in E-Automate Digital Business recovery and sustainability Process development Conflict resolution Negotiation skills Complex problem resolution Strategic planning
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Disaster Management Shaudrica Myles, Terrica Nixon, Marie Smith, Cindy Woods HCS/446 July 28, 2014 Dr. Melissa Stewart I. Disaster Management A. In todays' world, disaster is not a single event; it has several consequences and causes which, causes environmental losses, material, human that exceeds the community ability to cope using its own resources. The world is changing fast; more people are becoming vulnerable to disaster which governments sometimes are n.ot adequate support
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24, 2010 Service Encounter themes with San Flora Express Recovery Satisfactory I ordered a bouquet from San Flora Express and paid for same day service but the wrong bouquet was delivered a day later. The customer service manager called back to apologize and advise me about the delay and sent a gift basket on the delivery day, sent an upgrade to the floral arrangement the following day and this was done without any additional charges. Dissatisfactory The customer service representative
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Customer expectations of service L EARNING O BJECTIVES This chapter’s objectives are to: 1 Recognize that customers hold different types of expectations for service performance. 2 Discuss the sources of customer expectations of service, including those that are controllable and uncontrollable by marketers. 3 Acknowledge that the types and 54 sources of expectations are similar for end consumers and business customers, for pure service and product-related service, for experienced customers
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