KISII UNIVERSITY ELDORET CAMPUS FACULTY OF COMMERCE EVALUATING SERVICE CHARTERS AS AN EFFICIENCY STRATEGY ON EMPLOYEE PERFORMANCE AT WEBUYE SUB-COUNTY HOSPITAL TIMOTHY SHALO CBM12/10693/14 A Research Proposal Submitted in Partial Fulfillment of the Requirements of the Award of a Master’s Degree in Business Administration - Strategic Management option, at Kisii University, Eldoret Campus August 2015 DECLARATION Declaration by
Words: 4164 - Pages: 17
Volume 15 - No. 1 Tel: 603-889-1130 • Fax: 603-889-0033 • www.conwaymgmt.com Page 3 Coping with Demand Fluctuations in Service Industries by Sheila Julien, Senior Associate, Conway Management Company Variation in customer demand is a perennial problem in every business. Because you never know just how much of the products or services the customers will want at any particular time, you always end up with too much capacity or inventory of one thing and too little of another. We have long known
Words: 1251 - Pages: 6
chain”/ convenience, speed of service, ambiance • Represents the total bundle of benefits offered to consumers through a channel of distribution BAD IDEAS: solely focusing on price, providing value enhanced services that customers do not want or need, competing in the wrong value/price segment, believing that specialized markets is the only way to create value, paying lip service to customer service (saying something and not doing it). • Typical customer services o Credit o Delivery o Alterations/installations
Words: 424 - Pages: 2
Introduction to Customer satisfaction: Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." In a survey of nearly 200
Words: 9813 - Pages: 40
understand what a SLA is. SLA is a Service Level Agreement. This is a contract between a service provider and a customer. When we say service provider most people think of internet or phone or cable, things of that nature. This is true they are service providers, they are parties outside a company that provide a service to the company or customer. The services provided may include dedicated leased lines, shared packet-oriented services, Web hosting services, off-site application management (i
Words: 814 - Pages: 4
RMIT International University Vietnam Bachelor of Commerce Program Assignment Cover Page SERVICE AUDIT REPORT SERVICE AUDIT REPORT Executive summary This report will provide analysis about Lygon’s service and also recommendations to solves limitations and weakness of that service through apply theory and knowledge of service quality courses. In the first part, background information about Lygon service is presented. Lygon café is a restaurant established in 2004 at RMIT Vietnam in Ho Chi Minh
Words: 4105 - Pages: 17
Introduction Word-of-mouth (WOM) is the communication between a perceived noncommercial communicator and a receiver regarding a brand, product, organization, or service; whereas electronic word-of-mouth (eWOM), includes online reviews, online recommendations or online opinions. The main differences between WOM and eWOM can be identified in the reach of the reviews’ impact in number of people who can be influenced and the speed of interaction. EWOM is better due to its speed, convenience, one-to-many
Words: 703 - Pages: 3
Word Count: 2453 KAM is a perfect example for micromarketing. (Barrett, 1986) Introduction: Key Account Management (popularly known as KAM) is an organizational form emphasizes partnerships and strategic alliances with customers and suppliers, and focus on relationship building through repetitive, rather than single, sales transactions. It involves the sales and marketing process like customer selection, customer satisfaction, channel management, relationship management, etc. in building
Words: 2766 - Pages: 12
Steelhead CX 255 for branch offices — high-speed performance with enterprise-class WAN optimization ACCELERATION EVERYWHERE WITH ENHANCED IT CONTROL AND VISIBILITY With the increased reliability of internet connections and adoption of cloud-based services, businesses want to balance, optimize, and accelerate applications across hybrid private, public, and Internet links to realize cost savings without sacrificing performance. With the Riverbed® Optimization System (RiOS®) 8.5 for the Riverbed® Steelhead®
Words: 1065 - Pages: 5
GM's Service Advisor's December 7, 2011 This reported was constructed by Team Easy A’s and was designed to provide insight of how making certain policy changes and implementing different training methods is crucial to enhance customer satisfaction and ensure more consistent and sustained business. A survey was created and deployed to customers with the intent of finding out which areas where lacking. The survey had questions pertaining to levels of satisfaction after recent service repairs
Words: 2147 - Pages: 9
